CONTINUE SHOPPING

Member Club

Family Values

Family Values - all the things you need to know

Membership

In these Terms and Conditions:

'PETstock' means PETstock Stores Pty Ltd ABN 80 098 394 588 and includes where appropriate PETstock's employees, agents, and contractors, officers and related bodies corporate (as that term is defined in the Corporations Act 2001 (Cth).

'Members' means the members of PETstock Family Values and 'Member' means a person who has applied for membership and whose application has been accepted by PETstock.

An applicant may apply to be a Member by completing and submitting a PETstock Family Values Application Form:

  1. in a PETstock store;
  2. printing the online form and bringing the completed form into their local PETstock store

Membership is only available to individuals. Trusts, partnerships, joint ventures, associations, corporations or any other body corporate cannot apply.

PETstock may accept or refuse an application for membership in its absolute discretion. If an applicant does not provide the necessary information on the Application Form, that applicant may not be eligible to participate in PETstock Family Values.

Membership rights are determined by PETstock from time to time and may include discounts for products purchased at PETstock stores.

Discounts only apply to the member noted on the application form and may not be used in conjunction or combination with any other offer or promotion. Member discounts are not available on goods at 'sale' or 'special' prices.

It is the responsibility of the Member to maintain a valid postal address, email address and mobile phone number with PETstock to continue to receive Member benefits.

Participation

By applying to PETstock Family Values, the applicant acknowledges and accepts the Family Values Membership terms and conditions. These terms and conditions are binding to an applicant upon the issue of approved Membership.

Each Member consents and agrees to receive marketing information, offers and special discounts from PETstock. A Member may choose to opt out at any time by either unsubscribing from their notification or by contacting their store.

A Member must produce proof of membership if seeking the benefit of any discount or other benefit offered to Members, or upon request by PETstock. This is currently through the use of the Family Values Membership Card, membership number or appropriate form of identification such as a current drivers licence.

Any liability arising out of or in any way connected with a Member's participation in PETstock Family Values is the responsibility of that Member.

PETstock is not liable in any way whatsoever for any injury or loss (including any indirect or consequential loss) of any kind to person or property suffered by any Member whether by reason of any act or omission, deliberate or negligent, of PETstock in connection with PETstock Family Values, including injury or loss incurred whilst participating in any activity of PETstock Family Values or PETstock or in any activity in which Members are invited to participate. This condition is subject to any liability with may not be lawfully excluded, in which case such liability will be limited to the greatest extent permitted by law.

All discounts for Members for purchases at PETstock stores are subject to availability.

Member discounts are not negotiable, non-transferable, or redeemable for cash.

PETstock makes no warranty or representation as to the quality, suitability or merchantability of any goods or services offered as prizes.

PETstock shall not be liable in any way if benefits or promotions are unavailable as a result of a technical malfunction, operator fault, errors resulting from computer hardware or software errors or failure.

Members indemnify PETstock for and against any loss or claim suffered or incurred by PETstock arising from or in connection with a breach of these terms and conditions by a Member.

PETstock Family Values, components of PETstock Family Values and its associated promotions may be amended or withdrawn by PETstock at any time without notice.

PETstock does not warrant in any way that the discounts or benefits for Members will be available at any particular time or times or in any particular place.

Member Points

Family Values Member Points can only be collected and redeemed at the PETstock store the Member has signed up at.

Family Values Member Points cannot be redeemed on purchases made online.

Family Values Member Points are non-transferable and cannot be redeemed for cash.

With each purchase, PETstock Family Values Members receive one point for every dollar spent on any product except equine / livestock products. For equine / livestock products, points are accumulated at one point for every $4 spent. All products may at times be subject to certain exclusions at the discretion of PETstock.

Accrued Member Points translate to dollars off in store at a rate of two percent. For example when you have spent $250 in store you will have accumulated $5 in credit on your Member account. You can redeem your Member Dollars in store at any time.

Points earned on goods subsequently returned or refunded will be cancelled.

If a member does not make a purchase for a period of four months, any accrued loyalty points will be divested and the point balance reverts to zero.

Any queries in regards to Member Points need to be submitted in writing to PETstock Head Office. In case of dispute, PETstock's decision shall be final and binding.

Frequent Buyers program Terms and Conditions

Customers must be a Family Values Member to qualify for the Frequent Buyer Program.

Bag purchase amounts will be calculated automatically at the store register.

Once the required number of bags has been reached, the Frequent Buyer Voucher will be mailed out to members for redemption.

It is the Members' responsibility to ensure that their details are kept up to date with their store.

Frequent Buyers Vouchers are not transferable or redeemable for cash.

Redeemed bags must only be for the same brand in the same size grouping.

Redemptions cannot be altered or swapped for another product.

Members must present their Frequent Buyer Voucher in store to redeem their free product.

The Frequent Buyer Program is not applicable to online purchases.

Frequent Buyer Vouchers must be redeemed within three months of issue.

The Frequent Buyer Program is restricted to the following participating brands. See in store for size availability.

For example: Hills Cat 3kg - 4.5kg Variety

  • Advance Cat & Dog - Buy 10 get one free
  • Eagle Pack Cat & Dog - Buy 10 get one free
  • Eukanuba Cat & Dog - Buy 10 get one free
  • Hills Cat & Dog - Buy 10 get one free
  • IAMS Cat & Dog - Buy 10 get one free
  • Pro Plan Dog - buy 10 get one free
  • Pro Plan Cat - buy 10 get one free
  • Royal Canin Cat & Dog - Buy 10 get one free

Family Values Members points are not accrued with the free product redemption.

PETstock reserves the right to cancel, modify or restrict the Frequent Buyer Program or aspects of the Program at any time with or without notice

Changes and Termination

Member rights are valid until terminated or cancelled by PETstock (in its absolute discretion) or until the Member notifies their nominated PETstock store that he or she wishes to terminate their Membership.

PETstock may, in its absolute discretion and without giving reasons for its decision, at any time and without notice cancel any membership or substitute advertised discounts for any other item of a comparable value.

A Member may terminate participation in Family Values by calling PETstock Head Office on (03) 5335 5499 or by contacting their local store.

PETstock may terminate a Membership without notice for any reason including, without limitation, if a Member:

  1. fails to comply with these Terms and Conditions;
  2. provides PETstock with any misleading information;
  3. registers and/or activates more than one account.

General

PETstock reserves the right to vary these terms and conditions at any time for any reason and without notice to Members. A copy of the current PETstock Family Values terms and conditions can be obtained here or from a PETstock store.

For the avoidance of doubt, these terms and conditions supersede and replace any and all previous terms and conditions specifically governing PETstock Family Values.

Members participating in PETstock Family Values and its associated promotions are bound by these terms and conditions and are subject to any other conditions imposed by PETstock from time to time.

Any questions regarding PETstock Family Values should be referred to your local PETstock store.

PETstock holds and uses a Member's personal information in accordance with PETstock's privacy policy (a copy of which can be obtained here).

Privacy Statement

PETstock's Privacy Policy can be found here.

PETstock Stores Pty Ltd ABN 80 098 394 588 does not sell or lease personally identifying information (such as your name, address, telephone number, bank and credit card account numbers) to non-affiliated companies or entities. PETstock does record information regarding the purchases made by Members to help us provide you with special offers and other information. PETstock may use this information to provide you with personally tailored coupons, offers or other information.

Third Party Information

PETstock will not disclose your personal information to a third party without your consent, unless we are required or authorised to do so by law or other regulation. In the unlikely event of an investigation into suspected unlawful or improper activity, a law enforcement agency or government agency may exercise its legal authority to inspect the web server's records (eg. in relation to hacking or abusive messages).

PETstock will send relevant offers and/or information from our preferred suppliers to our members where we feel that information is of particular benefit or of interest to our members.