PETstock PTY LTD, its associated companies and subsidiaries has a commitment to privacy in accordance with the Privacy Act 1988 (Cwth.) (‘the Act’). This privacy policy covers all personal information that we hold.

Collection of Information

We collect information when we provide services to you. Whenever we collect personal information from you we will do so in a lawful and fair way. We will also advise you how and where to contact us. Generally we will tell you why we are collecting information when we collect it and how we plan to use it.

If we collect the information from a third party we will take reasonable steps to advise you of that collection promptly.

We will tell you why we are collecting the information and the third parties to whom we usually disclose that information.

If you do not wish to provide the information we request, we will tell you what impact this will have.

We will take reasonable steps to ensure that the information that we collect, use and disclose is accurate, complete and up to date.

Use of Information

We use your information to provide services to you including the forwarding of promotional material or advising of news or information about our products and services, to fulfill administrative services such as billings, for marketing, promotions, product evaluations and relationship purposes. The information is used where applicable in any membership or loyalty rewards programs.

Disclosing Information.

We will only disclose personal information in accordance with the Act. This means that it will be disclosed if:

• we told you when collecting it that it would be disclosed for that purpose or for a related purpose that you would reasonably expect;
• it relates to a debt which you owe us for the purpose of its lawful collection or assignment;
• it relates to or facilitates the dissemination of promotional or marketing information or our products or services to you notwithstanding that this is done by third parties on our behalf;
• we have your consent;
• it is part of business assets which we are selling;
• it is disclosed to service providers and contractors to help us market our goods products and services;
• it is to third parties who provide prizes or competitions
• we are required by law to disclose it; or
• it is otherwise permitted under the Act.
• In the event of disclosure to third parties we generally require those parties to protect you information in the same way as we do.

Opting Out

In accordance with the Act, direct marketing offers will contain an opportunity to opt out. We will provide you with a low cost way of contacting us if you wish to opt out from receiving any or further marketing offers which may be by email.

PLEASE NOTE: If you are wishing to alter any of you club membership details please contact your local store directly.

Security

We are committed to protecting your privacy and will take reasonable steps to ensure that the information we collect is protected from loss and misuse and from unauthorised access, modification and disclosure. Cookies are data that a Website transfers to an individual’s hard drive for record keeping purposes. Cookies can facilitate a user’s ongoing access to and use of a website. They allow us to track usage patterns and to compile data that can help our content and target advertising. Most browsers have a simple procedure to deny or accept cookies however cookies may be necessary to provide you with features such as merchandise transactions or registered services.

Access

You can access your personal information upon request. However, there are occasions when this access may be denied under the exemptions contained in the Act.

Availability and changes to policy.

This policy is available upon request. It will be reviewed from time to time and any amendments will be included in the updated policy.

Enquiries

If you have any questions about this privacy policy, any privacy related dealings with us or a possible breach of your privacy or would like further information about our information management practices, you can contact:

PETstock Services

• 909 Latrobe Street
• Ballarat VIC 3350
• Phone: (03) 5336 0699
• Facsimile: (03) 5335 9466