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This web site is owned and operated by PETstock PTY. LTD. and will be referred to as "We", "our" and "us" in this Privacy Policy. By using this site, you agree to the Privacy Policy of this web site ("the web site"), which is set out on this web site page. The Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on the web site.

We recognise the importance of protecting the privacy of information collected about visitors to our web site, in particular information that is capable of identifying an individual ("personal information"). This Privacy Policy governs the manner in which your personal information, obtained through the web site, will be dealt with. This Privacy Policy should be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback.

Contents

Personal Information

Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.

Use of Information

Personal information that visitors submit to our site is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses in this Privacy Policy or at the time of collection. Copies of correspondence sent from the web site, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.

Collecting information on Registered members

As part of registering with us, we collect personal information about you in order for you to take full advantage of our services. To do this it may be necessary for you to provide additional information to us as detailed below.

Registration

Registration is completely optional. Registration may include submitting your name, email address, address, telephone numbers, option on receiving updates and promotional material and other information. You may access this information at any time by logging in and going to your account.

Credit Card Details

Sensitive credit card payment details are never stored on our website or within our internal database system. All payment details are securely transmitted through an encrypted gateway in real time to our banking partner Westpac.

If you place your order with us over the phone or request a partial refund of an order placed, one of our Customer Service team members will need to obtain your credit card details to process the transaction. Immediately following the call the credit card information will be destroyed.

We will never request credit card information via email or instant messenger. These forms of communication are not secure enough for transmitting personal financial information. If you receive a request via any form other than on our website or by phone for your credit card information, please notify us immediately via the contact details below so we can notify the appropriate authority.

Disclosure

Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.

We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.

Giveaways T&C's

When participating in PETstock giveaway’s you agree to the PETstock Privacy Policy.

 Current giveaways:

 Win one of 10 double passes to the Melbourne Dog Lovers Show.

 Winners will be randomly drawn by a member of the PETstock Senior Management Team. Draw will take place at the PETstock Head Office on Monday, 22 May, 2013. Winners will be notified via email on Monday, 22 May, 2013. PETstock employees are not eligible for this giveaway.

Security

We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.

However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.

Collecting Information for Users

IP Addresses

Our web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Again, information is gathered in aggregate only and cannot be traced to an individual user.

Cookies

We use cookies to provide you with a better experience. These cookies allow us to increase your security by storing your session ID and are a way of monitoring single user access. This aggregate, non-personal information is collated and provided to us to assist in analysing the usage of the site.

Access to Information

We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, please our Customer Service team to have the information corrected.

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.

Links to other sites

We provide links to Web sites outside of our web sites, as well as to third party Web sites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that Web site and its privacy statement.

Problems or questions

If we become aware of any ongoing concerns or problems with our web sites, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us.

For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner's web site; http://www.privacy.gov.au/.

Changes to this Privacy policy

We reserve the right, at our discretion, to modify or remove portions of this Privacy Policy at any time. This Privacy Policy is in addition to any other terms and conditions applicable to the web site. We do not make any representations about third party web sites that may be linked to the web site.

Copyright

PETstock PTY LTD owns the copyright to the content of this website or is licensed by the copyright owner to use the content on the website. No part of the website may be reproduced, adapted performed in public or transmitted in any form by any process (graphic, electronic or mechanical, including further copying, recording, taping or by a storage and information retrieval system) without the prior written consent of PETstock PTY LTD.

Viruses

PETstock PTY LTD does not claim that any information (including any files) obtained from or through this website is free from viruses or other faults or defects. You are responsible for scanning any information for viruses. PETstock PTY LTD accepts no responsibility to you or any other person for any loss or damage (whether direct, indirect, consequential or economic), regardless of cause, negligence or otherwise, which may be the direct or indirect result of any such information. If PETstock PTY LTD is found to be liable this will be limited to the cost of supplying the information again.

Acceptance

PETstock PTY LTD (ABN: 800 983 945 88) operates "PETstock's online shopping site" website. To make use of this website you are required to accept and comply by the website Terms and Conditions. These include terms, conditions, notices and disclaimers. You should read these before making use of the website. Your use of the website indicates your agreement to the following Terms and Conditions.

PETstock PTY LTD can at any time make changes to the Terms and Conditions without notice to you. If using this website following a change you are agreeing to the amended Terms and Conditions. If you do not wish to be bound by a change you should discontinue use of the website.