Who We Are

The PETstock Vision

To create a world class customer experience that promotes fun, family values and a healthy lifestyle.

The PETstock Story

We’re a 100% Australian, family owned and operated business built on humble beginnings in regional Victoria.

PETstock was born in 2002, 11 years after the Young family took ownership of Ballarat Produce in 1991. Brothers David and Shane built the business on family values and a passion for pets; PETstock’s DNA.

PETstock People are industry experts. We know, because we’ve found them specifically and continue to train them to be their best. We understand that our customers are not shopping for their dog, cat, bird, fish or lizard…their shopping for their best buddies, their family members.

We’re proud to provide our customers good old fashioned customer service. The kind you just don’t seem to get as often these days. Our customers know that, when they visit, they’re not just going to get the best quality pet care products, services and advice; they’re going to be treated as part of the family, because that’s our PETstock promise.

More Than What You Expect

We’re a company you want to walk into each day.

  • 2017 Australian Retail Awards Omni-channel Retailer of the Year – Runner Up
  • 2017 Australian Retail Awards Retail Store Fit-out of the Year – Finalist
  • 2017 Australian Retail Awards Retail Employer of the Year – Finalist
  • 2017 HR Awards – Employer of Choice < 1000 employees - Finalist
  • 2016 Regional Development Victoria Business Achievement Award
  • 2015 Commerce Ballarat Business of the Year Winner
  • 2015 Commerce Ballarat Family Business of the Year Winner
  • 2015 Commerce Ballarat Retail Business of the Year Winner
  • 2012 Commerce Ballarat Online Presence of the Year Winner
  • 2014 & 2015 Retail World Resourcing Employer of Choice Nominee
  • Finalist team members in the National Retail Association (NRA) Retailer of the Year award