Browse, select and collect in store! Save time and let us do the shopping for you. Just place your order
online ahead of time and enjoy the convenience of our Click & Collect service. Available nationwide at
PETstock stores, our team will have your order ready when you visit and we’ll even carry it to the car for
you. It’s so easy, it’s pet’s play.
- Free collection from your local store
- Collect your order within 3 hours
- No delivery fees
- No minimum spend
- Fast and convenient so you can get on with your day
Your order is packed and sent from your nearest dispatch location – we have store dispatch locations all over
Simply shop online and choose your Buddy’s favourite item(s). Use the store finder menu at the top
of the page to set your store anytime while browsing.
Proceed to the shopping cart and select “Collect Your Order.” If you haven’t set your store yet,
choose it here, this will show the availability of your item(s). If an item is unavailable, adjust
your cart or check another store. When all your items are available, go through the checkout to
confirm your order.
We’ll send you an email within 3 hours, as soon as your purchase is ready for collection. Visit us
when convenient to pick up your order during store trading hours.
When will my order be available for collection?
Your order will be ready to collect within 3 hours. We send you an email or SMS to let you know as soon
as we have it ready for you.
What does it mean if a product is ‘unavailable' for Click
Who should I contact if I need to change my order?
What do I need to bring with me when I collect my order?
Please bring along a copy of your Ready-to- Collect email/SMS as well as a form of identification, such
as your driver's licence.
Can someone else collect my order?
Sure! During the checkout process you will have the option of nominating someone else to collect your
order. They will need to bring along a copy of your Ready-to- Collect email / SMS as well as a form of
How long are my orders kept for collection?
Click & Collect orders will be kept for seven days, from the day you place your order. After seven
days your order will be automatically be cancelled and a full refund will be processed within three days
of cancellation. Please note that it may take a further few days for this refund to appear on your
credit card or Paypal account.