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Browse, select and collect in store! Save time and let us do the shopping for you. Just place your order online ahead of time and enjoy the convenience of our Click & Collect service. Available nationwide at PETstock stores, our team will have your order ready when you visit and we’ll even carry it to the car for you. It’s so easy, it’s pet’s play.

Your order is packed and sent from your nearest dispatch location – we have store dispatch locations all over Australia!

Browse

Simply shop online and choose your Buddy’s favourite item(s). Use the store finder menu at the top of the page to set your store anytime while browsing.

Select

Proceed to the shopping cart and select “Collect Your Order.” If you haven’t set your store yet, choose it here, this will show the availability of your item(s). If an item is unavailable, adjust your cart or check another store. When all your items are available, go through the checkout to confirm your order.

Collect

We’ll send you an email within 3 hours, as soon as your purchase is ready for collection. Visit us when convenient to pick up your order during store trading hours.

FAQs

When will my order be available for collection?

Your order will be ready to collect within 3 hours. We send you an email or SMS to let you know as soon as we have it ready for you.

What does it mean if a product is ‘unavailable' for Click & Collect?

This means that the store you have selected is out of stock of your particular item. You can still purchase your item by selecting another nearby store, or by choosing to have your purchase delivered to you by our Online Store team instead.

Who should I contact if I need to change my order?

Give us a call on 13 PETS (13 7387) and, when prompted, select the Online Store option. We're here to fetch info for you Monday to Friday, from 8.30am to 5pm AEST.

What do I need to bring with me when I collect my order?

Please bring along a copy of your Ready-to- Collect email/SMS as well as a form of identification, such as your driver's licence.

Can someone else collect my order?

Sure! During the checkout process you will have the option of nominating someone else to collect your order. They will need to bring along a copy of your Ready-to- Collect email / SMS as well as a form of identification.

How long are my orders kept for collection?

Click & Collect orders will be kept for seven days, from the day you place your order. After seven days your order will be automatically be cancelled and a full refund will be processed within three days of cancellation. Please note that it may take a further few days for this refund to appear on your credit card or Paypal account.

Join the family!