Search over 3,000 products from the comfort of your home!
Fill your basket, proceed to checkout.
Once you've chosen your products, head to the checkout. You'll have the option to select ‘Click & Collect' when you reach the delivery page.
We'll send you an email as soon as your purchase is ready for collection!
for online orders over $50*
*Excludes large items such as kennels, tanks, scratchers etc.
FREE SHIPPING will automatically be calculated on your cart upon reaching a value of $50 or more in eligible products, after all other discounts are applied. May not be valid with any other discount or offer. Terms and conditions of this offer are subject to change at PETstock's discretion.
Terms and Conditions
Visit the login page, click the link 'Reset Password', enter your email address, press 'Submit' and a new password will be sent to you.
Once you have placed your online order, a confirmation email will be sent to your nominated email address. If you do not receive a confirmation email please contact us at firstname.lastname@example.org.
Your email confirmation will include a copy of your tax invoice. We will also include a copy of this with your order.
Simply log in and click the 'My Orders' link at the left of the page, under 'My Account'.
Using your Australia Post tracking number, you can track your delivery by visiting the Australia Post web site. Please note that all delivery times are approximate and do not take into account public holidays. If you haven't received your order within 10 working days of ordering please call our customer service team on 13 PETS or email us at email@example.com. If you're calling outside business hours, please leave us a message and we will get back to you the next business day.
We offer secure payment options by Visa, Mastercard or Paypal. Unfortunately, we cannot accept gift vouchers, credit notes or Family Values Loyalty Points for online purchases.
We are happy to take your order over the phone. Call our Online Team from Mon-Fri: 8.45am-5.00pm (AEST) on 13 PETS to place your order.
Yes. Most offers featured as part of the catalogue are available online, with the exception of fresh and frozen food, and live animals. If you cannot find a particular product, please call our Online Team on 13 PETS.
Orders are dispatched from our Victorian warehouse within two business days providing stock is available. It will take approximately three to seven business days for your purchase to reach you, depending on your location within Australia. Delivery time is subject to stock availability, this period may be extended by up to 30 days.
PETstock currently ships orders to mainland Australia and Tasmania only. Freight is calculated on a standard charge (which differs by postcode) plus a charge based on the weight of the order.
Find your nearest PETstock store via our online store locator or contact us on 13PETS.
Contact our Online Team on 13 PETS: Mon-Fri: 8.45am-5.00pm (AEST)
Look our for our CLICK & COLLECT service coming soon!
If you would like to place a phone order with your local PETstock store and collect your purchase, you can contact your store directly and they will be happy to assist.
Yes, you can now accrue Family Values Loyalty Points for all online purchases. To ensure that we allocate your points to the correct membership please include your membership number in the special instructions section when you place your order.
If your order has already been processed and despatched it cannot be cancelled. Please refer to our refunds and returns policy for more information or contact our Online Team on 13 PETS: Mon-Fri: 8.45am-5.00pm (AEST).