PETstock GIFT CARD TERMS OF USE

  1. Gift Card Redemption & Exclusions
    1. Redemption
      Except for the exclusions listed in paragraph 1.2 (Exclusions) below, once loaded with value your Gift Card may be redeemed for purchases at all PETstock stores.
    2. Exclusions
      The following are the exclusions applicable to the redemption of your Gift Card:
      1. all purchases made via phone, facsimile, or email
      2. payment of store accounts
      3. Gift Cards cannot be used to purchase Gift Cards or other tender;
  2. How to load value onto your Gift Card
    1. In store Gift Card purchases
      Present the Gift Card to our point of sale Team Member. Nominate the value you wish to be loaded on the Gift Card. A minimum of $5.00 and a maximum of $1000.00 can be loaded on each Gift Card.
    2. Online Gift Card purchases
      Nominate the value you wish to be loaded on the Gift Card. A minimum of $5.00 and a maximum of $1000.00 can be loaded on each Gift Card. Add the Gift Card to your cart and proceed to checkout.
    3. All Gift Cards
      Pay for your Gift Card value with the tender of your choice (other than a Gift Card). The transaction will be completed when the Gift Card is activated and loaded with value. There may be a delay with the Gift Card activating in the system once loaded. During this delay, the Gift Card cannot be used for purchases or transaction enquiries. Except if expressly stated by us in the case of special promotions, you will not be awarded any PETstock loyalty points when you purchase a Gift Card.
  3. Using your Gift Card
    1. Making a purchase in-store with your Gift Card
      Present your Gift Card at the point of sale at a PETstock store with the merchandise that you wish to purchase using that Gift Card. The transaction will be completed when the balance has reduced on your Gift Card. No change will be given for any Remaining Gift Card Value. The Remaining Gift Card Value may be used in whole or part against future purchases until the Gift Card expires. You agree that we can reduce the Remaining Gift Card Value by the value of all purchases of goods and services that are authorised by you.
      Transactions are authorised by you via the following methods
      1. allowing an operator or other person to do so, at the point of sale; or
      2. giving us details of the Gift Card and authorising the transaction in some other way approved by us.
      When you authorise a transaction:
      1. you are confirming that the transaction correctly represents the purchase price of the goods or services obtained; and
      2. you are agreeing to pay the amount of that transaction by the reduction of the Remaining Gift Card Value.
    2. Making a purchase online with your Gift Card
      Add merchandise to your cart that you wish to purchase using that Gift Card. Proceed to checkout, once at order payment page select “Redeem Gift Card” and enter your 11-digit Gift Card barcode. The transaction will be completed when the balance has reduced on your Gift Card. The Gift Card Value must be used in a single online transaction. Any Remaining Gift Card Value at the completion of the transaction will become the property of PETstock. No change will be given for any Remaining Gift Card Value.
      Transactions are authorised by you via the following methods
      1. entering your 11-digit gift card barcode, agreeing to the Terms and Conditions and completing purchase.
        When you authorise a transaction:
        1. you are confirming that the transaction correctly represents the purchase price of the goods or services obtained; and
        2. you are agreeing to pay the amount of that transaction by the reduction of the Remaining Gift Card Value.
    3. Purchases exceeding the Remaining Gift Card Value
      Your Gift Card may only be used to make purchases up to the initial Gift Card value or the Remaining Gift Card Value. If you wish to make a purchase for an amount that exceeds the Gift Card value or the Remaining Gift Card Value, you must pay the excess using another payment method.
    4. Exchanging items purchased with a Gift Card
      Goods that are purchased solely, or in part with a Gift Card may be exchanged or returned subject to PETstock’s exchange and returns policy.
    5. Issue with goods or services purchased with a Gift Card
      If you have an issue with any goods or services that you purchased with a Gift Card you should contact the PETstock store where the purchase was made.
    6. No cash advances
      Gift Cards are not legal tender, account cards, credit or debit cards or securities. You cannot obtain any cash advance with your Gift Card, redeem your Gift Card for cash or receive any portion of the Remaining Gift Card Value in cash.
    7. Checking your Gift Card balance, expiry date and transaction history
      You will not be sent statements of transactions on a Gift Card. You can check your Gift Card balance and expiry date at any time in-store, or by calling 13 PETS.
    8. Can I exchange my Gift Card?
      You cannot exchange your Gift Card for a different denomination or type of Gift Card or for another tender, cash or discount.
    9. Can I purchase a gift card using a gift card?
      Gift Cards cannot be used to purchase another gift card.
    10. Destruction of Gift Card with no value
      All Gift Cards remain the property of PETstock. If the Remaining Gift Card Value is zero your Gift Card cannot be reloaded. Our point of sale operator may destroy your expended Gift Card or you must destroy it by cutting it in half diagonally.
  4. Expiry, cancellation and re-issue of Gift Cards
    1. Expiry of Gift Cards
      Your Gift Card will be valid for use for 12 months from the date of issue (or as otherwise extended by us) after such time it will be invalid. You should use all of the Remaining Gift Card Value before the expiry date, after the expiry date unused value will become the property of PETstock.
    2. Cancellation and voiding of Gift Cards
      1. Gift Cards cannot be cancelled once they are issued except if voided by PETstock, if their value is used or if they expire.
      2. We reserve the right to void any Gift Card that appears to have been defaced, mutilated, altered or tampered with in any way and PETstock may subject Gift Cards to a verification process.
      3. We reserve the right to cancel any Gift Card, or the Gift Card program, for any reason at any time without notice. In such instances (except those set out in paragraph b) we will elect to provide a refund or a replacement Gift Card.
      4. We reserve the right to correct the balance of your Gift Card if we believe that a clerical or accounting error has occurred.
    3. Re-issue of faulty or damaged Gift Cards
      A re-issue of faulty or damaged Gift Cards is not available unless the fault or damage to the Gift Card is proven to be a result of the production process or otherwise due to the fault of us or our agents or contractors.
  5. Lost or stolen Gift Cards
    Treat your Gift Card like cash. Lost or stolen Gift Cards will not be replaced or refunded. The bearer of the Gift Card will be taken to be the owner of the Gift Card.
  6. Your Gift Card, your responsibility
    You are responsible for the use and safety of your Gift Card. You are liable for all transactions on your Gift Card, except to the extent to which there has been fraud or negligence by us.
  7. Changes to Terms and Conditions of Use
    We reserve the right to change any of the terms contained in these Terms and Conditions of Use at any time where the change is required for any reason and agree to provide you with at least 30 days notice of such changes. We will give you notice by posting the changes on www.petstock.com.au/giftcards.
  8. Privacy and confidentiality
    Our Privacy and Security Notice explains how we handle the personal information that we may collect from you with respect to Gift Cards. A copy of the PETstock Pty Ltd Privacy Policy is available at www.petstock.com.au It is important that you read and understand both the Privacy and Security Notice and the Privacy Policy.
  9. Errors and complaints
    If you have reason to believe that an error has occurred in relation to your Gift Card, you should call 13 PETS.
  10. Limitation of liability
    You have certain rights under the Australian consumer legislation which cannot be excluded and are not affected by these terms and conditions. Except for those statutory rights, any conditions implied by any other laws are excluded from these Terms and Conditions of use. To the maximum extent permitted by law, we will not be liable to you for any loss or damage (whether direct, indirect or consequential) howsoever caused, nor will we be in default under these Terms and Conditions of Use, for failure to observe or perform any of our obligations under these Terms of Use for any reason or cause except if caused by our gross negligence. To the extent permitted by law, if we are liable to you, our maximum aggregate liability to you is limited to the Remaining Gift Card Value on your Gift Card.
  11. Applicable law
    These Terms and Conditions of Use are to be construed and enforced in accordance with the laws of Victoria, Australia. Any dispute in connection with a Gift Card is exclusively subject to the jurisdiction of the courts of Victoria, Australia (including the Federal Court of Australia, Victoria Registry).
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