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Price Match Promise

Found a better price?

We’ll match it.

We don’t want a little thing like price to come between us. Shop for pet supplies with confidence, knowing that you are receiving the lowest price and getting the high quality PETstock service you expect with our Price Match Policy.

1. RECORD

Take a screenshot, send us a website link or take a clipping from a catalogue or similar as evidence of the lower priced item. Remember it must be identical to the item available at PETstock.

2. CONTACT

Call, email or visit your local PETstock store to show us your record of the cheaper priced item. We’ll work with you directly to review the item based on our Price Match Policy.

3. MATCH

Once approved, we’ll process your purchase at the matched price to make you and your Buddy happy!

Shopping In-Store?

If you happen to find the same product in Australia for less, let us know and we will match it.

Terms and Conditions

  • PETstock reserves the right to refuse price match if price falls below cost.
  • The products must be an identical product that is in stock in the quantity requested and available for sale by both the competitor and PETstock at the time of quoting (i.e. no backorders or rainchecks).
  • The product must be new and identical: including brand, model, year of manufacture and colour.
  • Identical is defined by: same brand, model, year of manufacture, colour, size, flavour, variety and quality.
  • Price Match requests will not be considered retrospectively after an order has been placed or purchase completed with PETstock.
  • The competitor’s price must include all associated costs, including GST & taxes, delivery, freight, fees and charges.
  • The competitor’s product must include any bonus offers or accessories offered by PETstock.
  • Excludes any competitor’s cash back offers and reproductions (e.g. photocopies, print outs etc.) of vouchers and cannot be claimed in conjunction with any other offer.
  • Price Matching a competitor’s product will not earn PETstock Dollars or Brand Cash through our PETstock Rewards loyalty program on that purchase.
  • PETstock Dollars or Brand Cash will still be earned if price matching an in-store product against PETstock’s online store excluding Autoship.


Shopping Online?

PETstock Online will match any Australian online competitor’s price providing PETstock Terms and Conditions are adhered to and that the competitor has a physical store front within Australia. If you make the effort to bring this to our attention we will offer that same price on any identical stocked item (same brand, model, colour and quality) and offer you the same PETstock service.

Join the family!