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Promotion Terms and Conditions

  • CATstock Win $1k A Day Super Giveaway

    Promoter: PETstock Pty Ltd, ABN: 80 098 394 588, of PETstock National Head Office, 121 Lydiard St North, Ballarat, VIC 3350.

    Promotion Type: Game of chance

    Promotion Period:
    Promotion Period commences: 12.01am AEST on 01/05/2018
    Promotion Period concludes: 11.59pm AEST on 31/05/2018

    Participating Outlets: Outlets participating in this Promotion are PETstock bannered outlets located throughout Australia, including the PETstock online store available at www.petstock.com.au

    Eligible entrants: Entry in the Promotion is only open to Australian residents aged 18 years and over who are registered PETstock Rewards members or who sign up to become a PETstock Rewards member during the Promotion Period (but before making a Qualifying Purchase) and who have a valid phone number and email address associated with their membership, excluding employees (and their immediate family) of the Promoter, its associated companies/subsidiaries, Participating Outlets and agencies associated with this Promotion.

    “Employees” means any directors, management, employees, concessionaires, consultants, officers and contractors or other such people who perform work under the control of another in exchange for payment.

    “Immediate family” means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, stepparent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or 1st cousin.

    The Promoter is responsible for determining whether a person is an Eligible Entrant in its absolute discretion.

    How to Enter: To participate in the Promotion, an Eligible Entrant must, during the Promotion Period, purchase a Participating Product from a Participating Outlet (“Qualifying Purchase”) and have their PETstock Rewards card scanned or provide their PETstock Rewards account details at the time of purchase.

    Entries will be recorded via the PETstock Rewards database and Eligible Entrants will automatically receive one (1) entry in the Promotion for each Participating Product purchased in a Qualifying Purchase.

    Entries are deemed to be received at the time of receipt into the PETstock database.

    Participating Products: Any Advocate Cat®, Tidy Cats®, Fancy Feast® or Hill’s Science Diet® feline product.

    Required Verification/Proof of Purchase: If requested by the Promoter, Eligible Entrants must produce, within the time requested by the Promoter at its absolute discretion, appropriate photo identification or other documentation required by the Promoter to verify their identity, age, eligibility to participate in the Promotion and claim a prize (if won) and compliance with these Terms and Conditions.

    If the items required by the Promoter are not received or an entrant has not been verified to the satisfaction of the Promoter within the time period required by the Promoter, the entries submitted by the entrant will be deemed invalid.

    Entrants can only enter the Promotion using their own PETstock Rewards membership. Entrants who enter using multiple aliases will be disqualified.

    A prize will only be awarded following all validation and verification requirements of the Promoter being met to its satisfaction.

    Prize draws: Entries will be recorded via the PETstock Rewards database and Eligible Entrants will automatically receive one (1) entry in the Promotion for each Participating Product purchased in a Qualifying Purchase.

    There will be 31 Daily Prize Draws in the Promotion.

    Entries received up until 11.59pm AEST on any day during the Promotion Period will be submitted into the Daily Prize Draw for that day.

    For example:
    Entries received between 12.01am AEST on 01/05/2018 and 11:59pm AEST on 01/05/2018 will be entered into Daily Prize Draw 1. Entries received between 12.01am AEST on 01/05/2018 and 11:59pm AEST on 02/05/2018 will be entered into Daily Prize Draw 2.

    If an entry has already been drawn as the winner in a Daily Prize Draw, it will not be entered into subsequent Daily Prize Draws (if any).

    Daily Prize Draws will be conducted once a week at 12 noon AEST on the relevant dates below:

    Daily Prize Draw 1-6: 08/05/2018
    Daily Prize Draw 7-13: 15/05/2018
    Daily Prize Draw 14-20: 22/05/2018
    Daily Prize Draw 21-27: 29/05/2018
    Daily Prize Draw 28–31: 05/06/2018

    The first Eligible Entrant drawn in each Daily Prize Draw will win a Prize (subject to verification and validation requirements being met).

    The Promoter’s representative may draw reserve entries in each Daily Prize Draw and record them in order to use in the instance an invalid entry or ineligible entrant is drawn, or a prize is not claimed, in accordance with these Terms and Conditions (“Reserve Entries”).

    All random electronic prize draws will be conducted at Prime Focus, Level 1, 500 Chapel Street, South Yarra, Victoria 3141 (“Draw Location”).

    Prize Details: Each prize is $1,000 awarded via bank transfer to the winner’s Australian bank account as nominated by, and in the name of, the respective winner.

    If a winner does not provide their bank account details as and when requested by the Promoter, they will forfeit the prize and no substitute will be offered.

    Prize Pool: $31,000

    Notification of Prize Winners: Prize winners will be notified in writing and by phone and will also be advertised on www.petstock.com.au from 02/07/2018. Prize winner/s from South Australia (if any) will also be advertised in The Australian on 02/07/2018. Prize winners may also be celebrated on the Promoter’s Facebook page throughout the Promotion.

    Re-Draw (If Any): If a prize is won by an Eligible Entrant and they do not claim their prize or the prize is returned to the Promoter by 11.00am AEST on 05/09/2018, a winner will be determined from the relevant Reserve Entries. If there are no available Reserve Entries, a random electronic re-draw will be conducted at 12 noon AEST on that date at the Draw Location by a representative of the Promoter from all remaining entries received in the Promotion, subject to any directions from the relevant gaming departments (“Re-Draw”).

    Notification of ReDraw Winner/s (If Any): Re-Draw winner/s (if any) will be notified in writing and will also be advertised on www.petstock.com.au from 02/10/2018. Re-Draw winner/s from South Australia (if any) will also be advertised in The Australian on 02/10/2018.

    Prize Limit: Eligible Entrants can win a limit of one (1) prize per person in the Promotion, excluding residents of South Australia.

    Permit reference: NSW LTPS/18/23132, SA T18/501 & ACT TP 18/00571.

    GENERAL CONDITIONS

    1. Details above and the following clauses collectively form the terms and conditions of this Promotion ("Terms and Conditions").
    2. Each entrant is responsible for ensuring his or her familiarity with these Terms and Conditions at the time of participation. Participation in this Promotion is deemed acceptance of these Terms and Conditions. The Promoter’s decision not to enforce a specific restriction (whether communicated to an entrant or not) does not constitute a waiver of that restriction or of these Terms and Conditions generally.
    3. The Promoter’s decision in relation to any aspect of these Terms and Conditions and the Promotion is final and binding on every person who participates. No correspondence will be entered into.
    4. Any values stated in these Terms and Conditions are in AUD/RRP/including GST.
    5. If more than one person attempts to claim a prize, the Promoter has sole and absolute discretion to determine which of those persons the winning entrant is.
    6. Entrants can only participate in the Promotion in their own name. Entrants who enter using multiple aliases (e.g. multiple names, addresses and/or email addresses) will be disqualified.
    7. All entrants acknowledge that the Promoter can rely on these Terms and Conditions even if the Promoter only learns of a person’s ineligibility after the Promoter has awarded a prize to the ineligible person. Payment of the prize value to the Promoter may be required by the Promoter if this occurs.
    8. Incomplete, indecipherable or incorrect entries will be deemed invalid. Entrants are responsible for ensuring their correct personal details are provided and any updated details are notified to the Promoter. The Promoter accepts no responsibility should an entrant fail to receive their prize because of a failure to notify the Promoter of correct details or of a change to their details, or for providing invalid information.
    9. Entries are deemed to be received at the time of receipt into the Promoter's database, not time of transmission by the entrant.
    10. The Promoter does not warrant that the entry mechanism will be available/Participating Outlets will be open at all times during the Promotion.
    11. The Promoter is not responsible for any undelivered emails due to an entrant’s spam filters or email settings.
    12. The Promoter shall not be liable for a prize being lost, stolen, damaged or tampered with in any way before it reaches an entrant or after it has been released to an entrant.
    13. Any costs associated with accessing the Promoter’s website are the entrant’s responsibility and are dependent on the internet service provider used.
    14. The Promoter may, in its sole discretion, declare any entry or entrant invalid if the entrant:
      (a)disrupts, annoys, abuses, threatens, harasses or attempts to do any of these things to the Promoter, another entrant or potential entrant of, or anyone else associated with, this Promotion;
      (b)submits an entry that is not in accordance with these Terms and Conditions or who tampers with the entry process; or
      (c)engages in conduct in relation to this Promotion which is misleading, deceptive, fraudulent or damaging to the Promoter's goodwill or reputation.
    15. If this Promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law to modify, suspend, terminate or cancel the Promotion, as appropriate, subject to any directions from any relevant authority.
    16. As a condition of claiming a prize, an entrant may be required to (at the Promoter’s discretion) sign any legal documentation as and in the form required by the Promoter and/or prize supplier in their absolute discretion including but not limited to a legal release and indemnity form.
    17. The Promoter may communicate or advertise this Promotion via Facebook. However, the Promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook. Entrants are providing their information to the Promoter and not to Facebook. Each entrant completely releases Facebook from any and all liability.
    18. Prizes must be taken as offered and may not be varied. Prizes are not transferable, exchangeable or redeemable for cash unless otherwise stated in these Terms and Conditions. If a prize (or prize component) is unavailable for any reason, the Promoter reserves the right to substitute another prize (or prize component) of equal or greater value for that prize, subject to any directions from any relevant authority.
    19. Except for any liability that cannot be excluded by law, the Promoter (including its officers, employees and agents) excludes all liability (including negligence), for any personal injury or any loss or damage (including loss of opportunity), whether direct, indirect, special or consequential, arising in any way out of the Promotion, including, but not limited to, where arising out of the following: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control); (b) any theft, unauthorised access or third party interference; (c) any entry that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any variation in prize value to that stated in these Terms and Conditions; (e) any tax liability/implications incurred by an entrant; or (f) use of a prize.
    20. The:
      (a)Promoter, the Promoter's related entities and all agencies associated with the Promotion; and
      (b)the employees, agents, directors and contractors, of all entities referred to in this clause,
      shall not be liable for any loss or entry, action, demand, liability, damage, cost, expense or personal injury whatsoever (including but not limited to any direct, indirect or consequential loss), incurred, suffered or sustained by any person or entity (without limitation) regarding, or arising from, the Promotion or acceptance of a prize, except that which cannot be excluded by law (in which case that liability is limited to the maximum extent allowable by law).
    21. Entrants must, at the Promoter's request, participate in any Promotion activity (such as publicity and photography) relating to winning a prize in the Promotion, free of charge, and they consent to the Promoter using their name and image in any future promotional material.
    22. CAUTION: Any attempt to deliberately undermine the legitimate operation of this Promotion may be a violation of criminal and civil laws and should such an attempt be made, whether successful or not, the Promoter reserves the right to refer the matter to law enforcement authorities and/or to seek damages or such other civil remedies as the Promoter may determine from time to time to the fullest extent permitted by law.
    23. PERSONAL INFORMATION

    24. Immediately upon submission by an entrant, their entry becomes the sole property of the Promoter.
    25. All information entrants provide (“Personal Information”) will be used by the Promoter for the purpose of administering this Promotion and awarding the prizes.
    26. The Promoter may disclose entrants' Personal Information to its contractors and agents to assist in conducting this Promotion and as required, to regulatory authorities.
    27. When an entrant becomes a PETstock Rewards member, the Personal Information provided by the entrant will be entered into a database and used by the Promoter, the Promoter’s related entities and agencies engaged by the Promoter, for the Promoter’s current and future promotional and marketing purposes. Should an entrant's Personal Information change, it is the entrant’s responsibility to update the details in their PETstock Rewards membership by following the links at www.petstock.com.au/sign-in. If the Promoter is unable to contact an entrant due to incorrect Personal Information in their PETstock Rewards membership, the entry(s) submitted by the entrant will be deemed invalid.
    28. Entrants may view the Promoter’s privacy policy by visiting https://www.petstock.com.au/help/privacy-policy

      If an entrant has any questions regarding their privacy or they have a privacy complaint, they should contact the Promoter using the contact details contained in this privacy policy.
    29. The Promoter is bound by all applicable privacy laws.

    PETstock Aussie Frontier Dog Coats Competition

    1. The PETstock’s Aussie Frontier Dog Coats competition is open to Australian residents only aged 13 years and over excluding employees of PETstock or any other company linked to the competition in any way. By entering the competition, you are agreeing to these terms and conditions.
    2. To enter, entrants must enter via the PETstock website during the promotional period and follow the prompts to answer all questions and leave appropriate contact details.
    3. PETstock accepts no responsibility for late, incomplete, incorrectly submitted, corrupt or misdirected entries, claims or correspondence whether due to error, omission, alteration, tampering, deletion, theft, destruction, transmission interruption, communications failure or otherwise.
    4. A maximum of 1 entry per promotion period per Facebook username will be accepted.
    5. Promotion begins at 7am AEST on Monday 14th May 2018 and closes at 11.59pm AEST on Sunday 20th May 2018.
    6. PETstock will record all entries and winners will be selected based on a set judging criteria following the promotion period by Monday 28th May. PETstock’s decision is final. The Promotion is a game of skill and entering does not guarantee a prize.
    7. Entrants must respond to the prompt: Tell us why your buddy would love to win an Aussie Frontier dog coats this winter. PETstock will judge all entries on creativity and reason their dog would love to wear an Aussie Frontier coat.
    8. There are a total of 3 x Aussie Frontier Dog Coats to be won with a total prize pool of up to $196.97 RRP. There are no cash alternatives to the prize offered.
    9. The winners will be notified via Email within 9 days of the end of the total Promotional Period (no later than 5pm AEST on Friday 1st June 2018). Arrangements will be made for the prize to be posted to the winners’ nominated postal address.
    10. All valid entries received during the Promotion Period will be entered in the prize draw and non-winning entries will also roll into the unclaimed prize draw, (if required).
    11. If any are prizes left unclaimed by 2nd July 2018, PETstock may conduct an unclaimed prize draw to distribute any unclaimed prizes. The first valid entry drawn will win the unclaimed prize and the draw will continue until all unclaimed prizes have been distributed. This includes but is not limited prizes that are returned to sender due to invalid or insufficient postal details as supplied by entrant.
    12. The promoter is PETstock Pty Ltd (ABN 80 098 394 588) of 121 Lydiard Street North, Ballarat, VIC, 3350.
    13. The Promoter accepts no responsibility for any problems or technical malfunction of any communication network or for any late, lost, incomplete, incorrectly submitted, delayed, illegible, corrupted or misdirected entries, claims or correspondence whether due to error, omission, alteration, tampering, deletion, theft, destruction, transmission interruption, communications failure or otherwise. The Promoter has no control over telephone communications, networks or lines and accepts no responsibility for any problems associated with them, whether due to traffic congestion, technical malfunction or otherwise. The Promoter is not liable for any consequences of user error including (without limitation) any costs incurred.
    14. The Promoter may, at its sole discretion, declare any or all entries made by an entrant invalid, and prohibit further participation by an entrant in this Promotion, if the entrant:
      a) fails to verify their personal details and/or eligibility to enter the Promotion to the Promoter’s satisfaction;
      b) tampers with or benefits from any tampering with the entry process or the operation of the Promotion;
      c) submits an entry which in the Promoter’s opinion is not in accordance with these terms and conditions;
      d) acts in a disruptive manner or with the intent to annoy, abuse, threaten or harass any other person; or
      e) engages in conduct in entering the Promotion which in the Promoter’s opinion is fraudulent, misleading, deceptive or generally damaging to the goodwill or reputation of the Promotion and/or Promoter. This includes where entrants share receipts or product labels to enter the Promotion or where entrants use multiple names or addresses to register multiple entries.
    15. If for any reason any aspect of this Promotion does not or is not capable of running as planned, including by reason of infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failures or any cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this Promotion, the Promoter may in its sole discretion cancel, terminate, modify or suspend the Promotion, or invalidate any affected entries.
    16. The Promoter, its associated agencies and companies and the agencies and companies associated with this Promotion will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this Promotion or accepting or using a prize, except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).
    17. The Promoter and its associated agencies and companies will not be liable for any damage to or delay in transit of prizes.
    18. The information entrants provide will be used by the Promoter for the purpose of conducting this Promotion and may also be used for the purposes specified in the Promoter’s privacy policy. The Promoter may disclose entrants’ personal information to companies and agencies connected with this Promotion.
    19. Please click here for details of PETstock’s privacy policy http://www.petstock.com.au/help/privacy-policy.

    PETstock SA UNLIMITED PETwash Subscription

    1. Must be a PETstock Rewards Member to be eligible for the Unlimited PETwash Subscription. Not a Member? Sign up today it’s free.
    2. The Unlimited PETwash is limited to one (1) dog per subscription, upon sign up we allocate your subscription against each individual dog’s breed, colour & name.
    3. Unlimited PETwash allows for unlimited washes for each subscribed dog, which is renewed monthly from the date of activation.
    4. The PETwash service is ‘Do It Yourself’, however at all times PETstock staff are trained to assist, should you need any guidance operating our PETwash facilities.
    5. PETwash is limited to use within our store opening hours, PETstock reserve the right to close or alter store opening hours
    6. No other discounts/special offers are valid in conjunction with the Unlimited PETwash subscription.
    7. To cancel your subscription, you must request this in writing by email to [email protected].
    8. No refund or credit is given for any unused portion of the monthly subscription in the event of early cancellation.
    9. Seven (7) days notice must be given for any cancellation.
    10. In the event of any pricing, terms and conditions changes, this will be communicated to you in writing by post/email.
    11. Your Unlimited Monthly Subscription is taken in advance of services rendered.
    12. Price changes will take immediate effect for new customers, and will be applied after 30 days notice to existing customers.
    13. Ezidebit charge a dishonour fee of $14.80 in the event insufficient funds are in your account on the date it attempts to take your monthly subscription fee.

    PETstock Receive.Review.Reward Competition

    1. The PETstock Receive.Review.Reward Competition is open to Australian residents only aged 13 years and over excluding employees of PETstock or any other company linked to the competition in any way. By entering the competition, you are agreeing to these terms and conditions.
    2. To enter, entrants must enter via the PETstock website during the promotional period and follow the prompts to answer all questions and leave appropriate contact details.
    3. PETstock accepts no responsibility for late, incomplete, incorrectly submitted, corrupt or misdirected entries, claims or correspondence whether due to error, omission, alteration, tampering, deletion, theft, destruction, transmission interruption, communications failure or otherwise.
    4. A maximum of 1 entry per promotion period per Facebook username will be accepted.
    5. Promotion begins at 9am AEDT on Friday 4th May 2018 and closes at 11.59pm AEST on Thursday 10th May 2018.
    6. PETstock will record all entries and winners will be selected based on a set judging criteria following the promotion period by Thursday 17th May 2018. PETstock’s decision is final. The Promotion is a game of skill and entering does not guarantee a prize.
    7. Entrants must respond to the prompt: Tell us why your buddy would love to try the Tidy Cats 24/7 Litter for your chance to try it for free. PETstock will judge all entries on creativity and reason to try the litter.
    8. There is 20 x 6.35kg Tidy Cats 24/7 Performance Clumping Litter to be won, with a total prize pool of up to $479.80 RRP. There are no cash alternatives to the prize offered.
    9. The winners will be notified via Email within 9 days of the end of the total Promotional Period (no later than 5pm AEST on Saturday 19th May 2018). Arrangements will be made for the prize to be posted to the winners’ nominated postal address.
    10. All valid entries received during the Promotion Period will be entered in the prize draw and non-winning entries will also roll into the unclaimed prize draw, (if required).
    11. If any are prizes left unclaimed by 31st May 2018, PETstock may conduct an unclaimed prize draw to distribute any unclaimed prizes. The first valid entry drawn will win the unclaimed prize and the draw will continue until all unclaimed prizes have been distributed. This includes but is not limited prizes that are returned to sender due to invalid or insufficient postal details as supplied by entrant.
    12. The promoter is PETstock Pty Ltd (ABN 80 098 394 588) of 121 Lydiard Street North, Ballarat, VIC, 3350.
    13. The Promoter accepts no responsibility for any problems or technical malfunction of any communication network or for any late, lost, incomplete, incorrectly submitted, delayed, illegible, corrupted or misdirected entries, claims or correspondence whether due to error, omission, alteration, tampering, deletion, theft, destruction, transmission interruption, communications failure or otherwise. The Promoter has no control over telephone communications, networks or lines and accepts no responsibility for any problems associated with them, whether due to traffic congestion, technical malfunction or otherwise. The Promoter is not liable for any consequences of user error including (without limitation) any costs incurred.
    14. The Promoter may, at its sole discretion, declare any or all entries made by an entrant invalid, and prohibit further participation by an entrant in this Promotion, if the entrant:
      a) fails to verify their personal details and/or eligibility to enter the Promotion to the Promoter’s satisfaction;
      b) tampers with or benefits from any tampering with the entry process or the operation of the Promotion;
      c) submits an entry which in the Promoter’s opinion is not in accordance with these terms and conditions;
      d) acts in a disruptive manner or with the intent to annoy, abuse, threaten or harass any other person; or
      e) engages in conduct in entering the Promotion which in the Promoter’s opinion is fraudulent, misleading, deceptive or generally damaging to the goodwill or reputation of the Promotion and/or Promoter. This includes where entrants share receipts or product labels to enter the Promotion or where entrants use multiple names or addresses to register multiple entries.
    15. If for any reason any aspect of this Promotion does not or is not capable of running as planned, including by reason of infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failures or any cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this Promotion, the Promoter may in its sole discretion cancel, terminate, modify or suspend the Promotion, or invalidate any affected entries.
    16. The Promoter, its associated agencies and companies and the agencies and companies associated with this Promotion will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this Promotion or accepting or using a prize, except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).
    17. The Promoter and its associated agencies and companies will not be liable for any damage to or delay in transit of prizes.
    18. The information entrants provide will be used by the Promoter for the purpose of conducting this Promotion and may also be used for the purposes specified in the Promoter’s privacy policy. The Promoter may disclose entrants’ personal information to companies and agencies connected with this Promotion.
    19. Please click here for details of PETstock’s privacy policy http://www.petstock.com.au/help/privacy-policy

    Visit PETstock VET in May for Free Cat Urine Testing Terms & Conditions

    1. Not applicable at Petstock Animal Health Centres.
    2. Not available in conjunction with any other offer.
    3. One free urine test per cat. Urine test consists of dipstick, specific gravity and sediment exam.
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