• Free standard shipping over $25*

    FREE STANDARD SHIPPING will automatically be calculated on your cart upon reaching a value of $25 or more in eligible products that are collectively under 45kg in weight, after all other discounts are applied.

    * Free standard shipping only applies to most major metropolitan regions. You may be charged for shipping if your delivery address is not within a major metropolitan region. May not be valid with other discounts or offers and excludes gift cards and large items such as kennels, fish tanks and cat scratchers. Terms, conditions and exclusions of this offer are subject to change at PETstock's discretion.

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  • Smart Price Guarantee

    Find a better deal on an identical item and we'll match it!

    We don’t want a little thing like price to come between us. Shop for pet supplies with confidence, knowing that you are receiving the lowest price and getting the high quality PETstock service you expect with our Smart Price Guarantee.

    Record > Contact > Match!

    Just show us where you’ve seen the lower price (on a website or in a current catalogue) and we’ll work with you to ensure you get the best deal

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  • Autoship

    Your pet’s favourite products, at your door when you need them. It’s super easy to set up and you can adjust your order at any time. Available on all the essentials – dog food, cat food, pet flea & tick treatments, vet prescription diet. What’s not to love? Set your Buddy’s favourite products on autoship today.

    Browse > Schedule > Relax!

    Shop online and choose your Buddy’s favourite autoship item(s). Let us know how frequently you need them, then sit back and let us do the work for you!

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  • Click & collect

    Browse, select and collect in store! Save time and let us do the shopping for you. Just place your order online ahead of time and enjoy the convenience of our Click & Collect service. Available nationwide at PETstock stores, our team will have your order ready when you visit and we’ll even carry it to the car for you. It’s so easy, it’s pet’s play.

    Browse > Select > Collect!

    We’ll send you an email within 45 minutes, as soon as your purchase is ready for collection. Visit us when convenient to pick up your order during store trading hours.

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  • Earn Rewards

    Earn rewards on every shop!

    No complicated points system.

    Earn 15% Brand Cash on any participating brands of premium food or flea, tick and worming treatment to use when you next shop the same brand for dog or cat.

    Earn PETstock Dollars on thousands of products and services in-store and online.

    Earn up to triple PETstock Dollars on grooming and training.

    We want to reward you for taking great care of your buddy!

    Read more

Promotion Terms and Conditions

  • PETstock SA UNLIMITED PETwash Subscription

    1. Must be a PETstock Rewards Member to be eligible for the Unlimited PETwash Subscription. Not a Member? Sign up today it’s free.
    2. The Unlimited PETwash is limited to one (1) dog per subscription, upon sign up we allocate your subscription against each individual dog’s breed, colour & name.
    3. Unlimited PETwash allows for unlimited washes for each subscribed dog, which is renewed monthly from the date of activation.
    4. The PETwash service is ‘Do It Yourself’, however at all times PETstock staff are trained to assist, should you need any guidance operating our PETwash facilities.
    5. PETwash is limited to use within our store opening hours, PETstock reserve the right to close or alter store opening hours
    6. No other discounts/special offers are valid in conjunction with the Unlimited PETwash subscription.
    7. To cancel your subscription, you must request this in writing by email to [email protected].
    8. No refund or credit is given for any unused portion of the monthly subscription in the event of early cancellation.
    9. Seven (7) days notice must be given for any cancellation.
    10. In the event of any pricing, terms and conditions changes, this will be communicated to you in writing by post/email.
    11. Your Unlimited Monthly Subscription is taken in advance of services rendered.
    12. Price changes will take immediate effect for new customers, and will be applied after 30 days notice to existing customers.
    13. Ezidebit charge a dishonour fee of $14.80 in the event insufficient funds are in your account on the date it attempts to take your monthly subscription fee.

    Royal Canin & PETstock Cat Scratcher Competition 2018 Terms & Conditions

    Winners
    WEBSTORE : J. Li
    ADAMSTOWN : M. Bahur
    ALBION PARK : S. Lincoln
    ALBURY : M. Miles
    ALLENBY GARDENS : M. Kanongata'a
    ALTONA NORTH : E. Pearce
    ARTARMON : G. Szupper
    ASHMORE : L. Derma
    BACCHUS MARSH : R. Auchettl
    BALCATTA : R. Kogiopoulos
    BALDIVIS : T. Downie
    BALGOWLAH : J. Yeo
    BALLARAT : N. Van Der Werf
    BALLARAT CENTRAL : L. Gerlach
    BALLINA : J. Ewings
    BATEMANS BAY : S. Strickland
    BATHURST : L. Moran
    BELCONNEN : C. Brinkley
    BELMONT : A. French
    BELROSE : G. Vaughan
    BENDIGO : T. Lim
    BERRIMAH : M. O'niell
    BIO JOHN : T. John-Hutchins
    BOX HILL : K. Ashdown
    BRAESIDE : M. Szymczak
    BRIGHTON : J. Nunn
    BROADWAY : A. Fisher
    BROOKVALE : S. O'niell
    BUNBURY : K. Lloyd
    BURNSIDE : H. Coull
    CABOOLTURE : J. Hernando
    CAIRNS : M. Jackson
    CANNINGTON : H. Smithson
    CANNONVALE : R. Best
    CARINDALE : J. Pinkowski
    CARRUM DOWNS : T. Allan
    CASTLEMAINE : K. Pascoe
    CHADSTONE : J. Cooper
    CLAREMONT : P. James
    CLAYFIELD : S. Wilson
    CLIFTON HILL : M. Koenig
    COFFS HARBOUR : C. Munro
    COLAC : D. Obrien
    COORPAROO : L. Fletcher
    CORIO : D. Vanderpol
    CRAIGIEBURN : X. Fuhrmann
    CRANBOURNE : B. Rawlins
    DARWIN : A. Farrell
    DURAL : W. Smith
    ECHUCA : D. Shiels
    ELLENBROOK : Z. Francks
    ELTHAM : C. Smith
    ENGADINE : V. Price
    EPSOM : F. Keating
    ERINA : C. WIlson
    ESSENDON : S. Chote
    FYSHWICK : B. Layt
    GEELONG CITY : L. Mcgilchrist
    GISBORNE : C. Gianatti
    GOSFORD : V. Andreyev
    GREGORY HILLS : L. Osborne
    GYMPIE : C. Brooks
    HAWTHORN : D. Williams
    HEATHERBRAE : C. White
    HEATHMONT : E. Evans
    HERVEY BAY : L. Gittins
    HOPPERS CROSSING : J. Roberts
    HORSHAM : M. Stewart
    INDOOROOPILLY : S. Quilter
    JANDAKOT : A. Beauglehole
    JOONDALUP : J. Sutey
    KAWANA WATERS : V. Cardilini
    KEPERRA : S. Hussey
    KINGSFORD : S. Mcqueen
    KNOX : K. Todd
    LAUNCESTON : K. Phillips
    LAWNTON : L. Lawnton
    LILYDALE : C. Gruettke
    MACQUARIE : M. Simons
    MANDURAH : I. Marias
    MAROOCHYDORE : M. Dickson
    MARSDEN PARK : S. Pyda
    MELROSE PARK : L. Lock
    MELTON : H. Van Stebbing
    MIDLAND : L. Mcmurtrie
    MILDURA : S. Green
    MITCHAM : S. Darrington
    MONA VALE : A. USE THIS Bleach
    MORNINGTON : H. Cooke
    MOUNT COLAH : K. Greenfield
    MOUNT GAMBIER : J. Qualmann
    MUNNO PARA : L. Marion
    NOARLUNGA : L. Lucktaylor
    NOOSA : R. Loughnan
    NORTH LAKES : S. Luo
    NOWRA : J. Smith
    ORMOND : D. Miltiadou
    OXLEY : I. Foong
    PAKENHAM : D. Hill
    PARAFIELD : B. McPherson
    PENRITH : F. Ballard
    PORT LINCOLN : C. Neale
    PORT MACQUARIE : B. Storey
    PRAHRAN : K. Buckley
    PROSPECT : K. Youde
    ROBINA : K. Warner
    ROCKHAMPTON : D. Horwell
    ROCKINGHAM : V. Percy
    ROSEBUD : B. Appleby
    ROUSE HILL : L. Civin
    RUNAWAY BAY : J. Hartmann
    SHEPPARTON : K. Coulsell
    SMITHFIELD : D. Buzalski
    SOMERVILLE : K. Simpson
    SOUTH FREMANTLE : D. Filipovich
    SOUTH MACKAY : L. Taylor
    SOUTH MELBOURNE : M. Cam
    STAWELL : L. Brown
    SUNBURY : N. Simonsz
    TAMWORTH : J. Lynch
    TAYLORS LAKES : N. Doumith
    TOOWOOMBA : B. Fitzroy-Ezzy
    TOOWOOMBA CITY : C. Patterson
    TORQUAY : L. Cornish
    TOWNSVILLE : C. Ross
    TRARALGON : J. Forsythe
    TUGGERAH : K. Radford
    TUGGERANONG : R. Brown
    ULLADULLA : L. Cannon
    VERMONT : A. Seviloglou
    WAGGA WAGGA : K. Nash
    WARNERS BAY : P. Kinney
    WARRNAMBOOL : M. Capizzi
    WAURN PONDS : A. Campbell
    WODONGA : S. Finnegan
    WOLLONGONG : F. Ware
    ZETLAND : C. Judd

    1. Promotion: Royal Canin & PETstock Cat Scratcher Competition 2018
    2. Promoter: Royal Canin Australia Pty Ltd, ABN: 88 092 020 178, of Level 10/15 William Street, Melbourne VIC 3000.
    3. Promotion Type : Game of chance
    4. Promotion Period: Promotion Period commences: 12.01am AEST on 31/05/2018
      Promotion Period concludes: 11.59pm AEST on 31/08/2018
    5. Participating Outlets: Outlets participating in this Promotion are PETstock bannered outlets located throughout Australia, including the PETstock online store available at www.petstock.com.au
    6. Eligible Entrants: Entry in the Promotion is only open to Australian residents aged 18 years and over who are registered PETstock Love your Brand members or who sign up to become a PETstock Love your Brand member during the Promotion Period (but before making a Qualifying Purchase) and who have a valid phone number and email address associated with their membership, excluding employees (and their immediate family) of the Promoter, its associated companies/subsidiaries, Participating Outlets and agencies associated with this Promotion.
      “Employees” means any directors, management, employees, concessionaires, consultants, officers and contractors or other such people who perform work under the control of another in exchange for payment.
      “Immediate family” means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or 1st cousin.
      The Promoter is responsible for determining whether a person is an Eligible Entrant in its absolute discretion.
    7. How to Enter:To participate in the Promotion, an Eligible Entrant must, during the Promotion Period, purchase a Participating Product from a Participating Outlet (“Qualifying Purchase”) and have their PETstock Love your Brand card scanned or provide their PETstock Love your Brand account details at the time of purchase.
      Entries will be recorded via the PETstock Love your Brand database and Eligible Entrants will automatically receive one (1) entry in the Promotion for each Participating Product purchased in a Qualifying Purchase.
      Entries are deemed to be received at the time of receipt into the PETstock database.
    8. Participating Products: Any of the following Royal Canin® products: Kitten in Gravy, Kitten in Jelly, Kitten in Loaf, Instinctive in Gravy Adult, Instinctive In Jelly Adult, Instinctive in Loaf Adult, Instinctive +7 in Gravy, Intense Beauty in Gravy, Intense Beauty in Jelly, Ultra Light in Gravy, Ultra Light in Jelly, Digestive Sensitive, Ageing +12 in Gravy, Ageing +12 in Jelly, Hairball Care in Gravy, Urinary Care in Gravy, Maine Coon Wet, British Shorthair Wet, Persian Wet.
    9. Required Verification/Proof of Purchase: If requested by the Promoter, Eligible Entrants must produce, within the time requested by the Promoter at its absolute discretion, appropriate photo identification or other documentation required by the Promoter to verify their identity, age, eligibility to participate in the Promotion and claim a prize (if won) and compliance with these Terms and Conditions.
      If the items required by the Promoter are not received or an entrant has not been verified to the satisfaction of the Promoter within the time period required by the Promoter, the entries submitted by the entrant will be deemed invalid.
      Entrants can only enter the Promotion using their own PETstock Love your Brand membership. Entrants who enter using multiple aliases will be disqualified.
      A prize will only be awarded following all validation and verification requirements of the Promoter being met to its satisfaction.
    10. Outlet Prize Draws: Entries will be recorded via the PETstock Love your Brand database and Eligible Entrants will automatically receive one (1) entry in the Promotion for each Participating Product purchased in a Qualifying Purchase.
      There will be a separate prize draw for each Participating Outlet. Each entry will be allocated in to one (1) draw depending on the Participating Outlet where the Qualifying Purchase was made.
      A random electronic prize draw for each Participating Outlet will be conducted by a representative of the Promoter at Prime Focus, Level 1, 500 Chapel Street, South Yarra, VIC 3141 (“Draw Location”) at 12 noon AEST on 12/09/2018 (“Outlet Prize Draws”).
      The first Eligible Entrant drawn in each Outlet Prize Draw will win a Prize (subject to verification and validation requirements being met).
      The following table highlights the number of outlets that will run this Promotion per
      State/Territory:
      VIC: Total Value of Prizes 48 Total Value of Prizes $26,399.52
      NSW: Total Value of Prizes 35 Total Value of Prizes $19,249.65
      ACT: Total Value of Prizes 2 Total Value of Prizes $1,099.98
      TAS: Total Value of Prizes 1 Total Value of Prizes $549.99
      NT Total Value of Prizes 2 Total Value of Prizes $1,099.98
      QLD: Total Value of Prizes 25 Total Value of Prizes $13,749.75
      SA: Total Value of Prizes 9 Total Value of Prizes $4,949.91
      WA: Total Value of Prizes 14 Total Value of Prizes $7,699.86
      ONLINE STORE: Total Value of Prizes 1 Total Value of Prizes $549.99

      Total 137 Total Value of Prizes $75,348.63
      The Promoter’s representative may draw reserve entries in each Outlet Prize Draw and record them in order to use in the instance an invalid entry or ineligible entrant is drawn, or a Prize is not claimed, in accordance with these Terms and Conditions (“Reserve Entries”).
    11. Prize Details:Each prize is a Petpals Cat Scratcher Everest Ultimate multi-level Carpet Sisal Tower (dimensions: 830mm x 630mm x 1750mm) valued at $549.99 RRP (including GST) (“Prize”).
      WINNERS WILL BE REQUIRED TO RETURN TO THE PARTICIPATING OUTLET WHERE THEIR WINNING QUALIFYING PURCHASE WAS MADE TO COLLECT THEIR PRIZE. Any costs associated with collection of the Prize are the responsibility of the respective Prize winner.
      Note: The Online Store Outlet Prize Draw winner’s prize will de delivered to their nominated Australian residential address, as confirmed with the winner upon notification.
    12. Prize Pool: Total national prize pool is $75,348.63
    13. Notification of Prize Winners: Prize winners will be notified in writing via email and by phone, and will also be advertised on www.petstock.com.au from 09/10/2018.
      Prize winners of Participating Outlets located in South Australia will also be advertised in The Australian on 09/10/2018.
    14. Re-Draw/s (If Any): If  a Prize is won by an Eligible Entrant and they do not claim their Prize or the Prize is returned to the Promoter by 11.00am AEDT on 12/12/2018, a winner will be determined from the relevant Reserve Entries. If there are no available Reserve Entries, a random electronic re-draw will be conducted at 12 noon AEDT on that date at the Draw Location by a representative of the Promoter from all remaining entries received for the relevant Participating Outlet, subject to any directions from the relevant gaming departments (“Re-Draw”).
    15. Notification of Re-Draw Winner/s (If Any): Re-Draw winner/s (if any) will be notified in writing via email and by phone, and will also be advertised on www.petstock.com.au from 20/12/2018.
      Re-Draw winner/s of Participating Outlets located in South Australia (if any) will also be advertised in The Australian on 20/12/2018.
    16. Prize Limit: Eligible Entrants can win a limit of one (1) prize per person in the Promotion, excluding residents of South Australia.
    17. Permit Numbers:NSW LTPS/18/23604 & SA T18/590.
    18. GENERAL CONDITIONS
    19. Details above and the following clauses collectively form the terms and conditions of this Promotion ("Terms and Conditions").
    20. Each entrant is responsible for ensuring his or her familiarity with these Terms and Conditions at the time of participation. Participation in this Promotion is deemed acceptance of these Terms and Conditions. The Promoter’s decision not to enforce a specific restriction (whether communicated to an entrant or not) does not constitute a waiver of that restriction or of these Terms and Conditions generally.
    21. The Promoter’s decision in relation to any aspect of these Terms and Conditions and the Promotion is final and binding on every person who participates. No correspondence will be entered into
    22. Any values stated in these Terms and Conditions are in AUD/RRP/including GST.
    23. If more than one person attempts to claim a prize, the Promoter has sole and absolute discretion to determine which of those persons the winning entrant is.
    24. Entrants can only participate in the Promotion in their own name. Entrants who enter using multiple aliases (e.g. multiple names, addresses and/or email addresses) will be disqualified.
    25. All entrants acknowledge that the Promoter can rely on these Terms and Conditions even if the Promoter only learns of a person’s ineligibility after the Promoter has awarded a prize to the ineligible person. Payment of the prize value to the Promoter may be required by the Promoter if this occurs.
    26. Incomplete, indecipherable or incorrect entries will be deemed invalid. Entrants are responsible for ensuring their correct personal details are provided and any updated details are notified to the Promoter. The Promoter accepts no responsibility should an entrant fail to receive their prize because of a failure to notify the Promoter of correct details or of a change to their details, or for providing invalid information.
    27. Entries are deemed to be received at the time of receipt into the Promoter's database, not time of transmission by the entrant.
    28. The Promoter does not warrant that the entry mechanism will be available/Participating Outlets will be open at all times during the Promotion.
    29. The Promoter is not responsible for any undelivered emails due to an entrant’s spam filters or email settings.
    30. The Promoter shall not be liable for a prize being lost, stolen, damaged or tampered with in any way before it reaches an entrant or after it has been released to an entrant.
    31. Any costs associated with accessing the Promoter’s website are the entrant’s responsibility and are dependent on the internet service provider used.
    32. The Promoter may, in its sole discretion, declare any entry or entrant invalid if the entrant:
      (a) disrupts, annoys, abuses, threatens, harasses or attempts to do any of these things to the Promoter, another entrant or potential entrant of, or anyone else associated with, this Promotion;
      (b) submits an entry that is not in accordance with these Terms and Conditions or who tampers with the entry process; or (c) engages in conduct in relation to this Promotion which is misleading, deceptive, fraudulent or damaging to the Promoter's goodwill or reputation.
    33. If this Promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law to modify, suspend, terminate or cancel the Promotion, as appropriate, subject to any directions from any relevant authority.
    34. As a condition of claiming a prize, an entrant may be required to (at the Promoter’s discretion) sign any legal documentation as and in the form required by the Promoter and/or prize supplier in their absolute discretion including but not limited to a legal release and indemnity form.
    35. The Promoter may communicate or advertise this Promotion via Facebook. However, the Promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook. Entrants are providing their information to the Promoter and not to Facebook. Each entrant completely releases Facebook from any and all liability.
    36. Prizes must be taken as offered and may not be varied. Prizes are not transferable, exchangeable or redeemable for cash unless otherwise stated in these Terms and Conditions. If a prize (or prize component) is unavailable for any reason, the Promoter reserves the right to substitute another prize (or prize component) of equal or greater value for that prize, subject to any directions from any relevant authority.
    37. Except for any liability that cannot be excluded by law, the Promoter (including its officers, employees and agents) excludes all liability (including negligence), for any personal injury or any loss or damage (including loss of opportunity), whether direct, indirect, special or consequential, arising in any way out of the Promotion, including, but not limited to, where arising out of the following: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control); (b) any theft, unauthorised access or third party interference; (c) any entry that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any variation in prize value to that stated in these Terms and Conditions; (e) any tax liability/implications incurred by an entrant; or (f) use of a prize.
    38. The:
      (a) Promoter, the Promoter's related entities and all agencies associated with the Promotion; and
      (b) the employees, agents, directors and contractors, of all entities referred to in this clause,
      shall not be liable for any loss or entry, action, demand, liability, damage, cost, expense or personal injury whatsoever (including but not limited to any direct, indirect or consequential loss), incurred, suffered or sustained by any person or entity (without limitation) regarding, or arising from, the Promotion or acceptance of a prize, except that which cannot be excluded by law (in which case that liability is limited to the maximum extent allowable by law).
    39. Entrants must, at the Promoter's request, participate in any Promotion activity (such as publicity and photography) relating to winning a prize in the Promotion, free of charge, and they consent to the Promoter using their name and image in any future promotional material.
    40. CAUTION: Any attempt to deliberately undermine the legitimate operation of this Promotion may be a violation of criminal and civil laws and should such an attempt be made, whether successful or not, the Promoter reserves the right to refer the matter to law enforcement authorities and/or to seek damages or such other civil remedies as the Promoter may determine from time to time to the fullest extent permitted by law.
    41. PERSONAL INFORMATION
    42. Immediately upon submission by an entrant, their entry becomes the sole property of PETstock Pty Ltd (“PETstock”), ABN: 80 098 394 588, of PETstock National Head Office, 121 Lydiard St North, Ballarat, VIC 3350.
    43. All information entrants provide (“Personal Information”) will be used for the purpose of administering this Promotion and awarding the prizes, and PETstock may disclose entrants' Personal Information to the Promoter and the Prompter’s contractors and agents to assist in conducting this Promotion and as required, to regulatory authorities.
    44. When an entrant becomes a PETstock Love your Brand member, the Personal Information provided by the entrant will be entered into a database and used by PETstock, PETstock’s related entities and agencies engaged by PETstock, for PETstock’s current and future promotional and marketing purposes. Should an entrant's Personal Information change, it is the entrant’s responsibility to update the details in their PETstock Love your Brand membership by following the links at www.petstock.com.au/sign-in mailto:[email protected] If the Promoter is unable to contact an entrant due to incorrect Personal Information in their PETstock Love your Brand membership, the entry(s) submitted by the entrant will be deemed invalid.
    45. PRIVACY POLICIES
    46. Entrants may view the Promoter’s privacy policy by visiting http://www.royalcanin.com.au/footer/terms-conditions-library/privacy-policy and PETstock’s privacy policy by visiting https://www.petstock.com.au/help/privacy-policy The Privacy Policies detail how a privacy complaint can be made.
    47. The Promoter and PETstock are bound by all applicable privacy laws.

    PETstock Chance To Win 1 Of 5 Family Passes To The Perth Royal Show Terms & Conditions

    Winners
    R. Gentile - Joondalup
    J. Du - Joondalup
    B. Allen - Midland
    K. Morrison - Mandurah
    N. Kane - Balcatta

    1. Information on how to enter and prize information form part of these terms and conditions of entry (Terms).
    2. Entry into the Promotion is deemed acceptance of these Terms.
    3. The entrant is responsible for ensuring his or her familiarity with these Terms at the time of participation. The Promoter’s decision not to enforce a specific restriction (whether communicated to an entrant or not) does not constitute a waiver of that restriction or of the Terms generally.
    4. All entrants acknowledge that the Promoter can rely on these Terms even if the Promoter only learns of a person’s ineligibility after the Promoter has awarded the prize to ineligible person. Return of the prize or payment of its equivalent value to the Promoter may be required by the Promoter if this occurs.
    5. The Promoter’s decision in relation to any aspect of these Terms and the Promotion is final and binding on every person who enters. No correspondence will be entered into.
    6. The Promoter is PETstock Pty Ltd ABN: 80 098 394 588 of PETstock National Head Office, 121 Lydiard St North, Ballarat, VIC 3350 (Promoter).

    7. PROMOTION PERIOD
    8. The Promotion will commence at 09:00 AWST on 20/08/2018 and conclude at 17:00 AWST on 15/09/17 (Promotion Period).

    9. WHO CAN ENTER
    10. Entry into the Promotion is only open to Australian residents aged 18 years and over who are a PETstock Rewards member and has provided their full name, a valid email address and current mobile number during the promotional period excluding:
      a. Management, employees, directors and contractors of the Promoter, its related entities, the Participating Stores and other agencies, firms or companies associated with the Promotion (including suppliers of the prize);
      b. A spouse, de-facto spouse, parent, guardian, child or sibling of a person referred to in paragraph 8(a) of these Terms;
      c. Persons who have breached the terms and conditions of any promotion run by or on behalf of the Promoter,

      (Eligible Entrant). The persons referred to in paragraph 8(b) of these Terms includes natural and non-natural relations (in the opinion of the Promoter) and the Promoter is responsible for determining whether a person is an Eligible Entrant in its absolute discretion.

    11. HOW TO ENTER
    12. To participate in the Promotion, an Eligible Entrant must, during the Promotion Period, spend $100 or more from a PETstock Western Australia Store and provide their PETstock Love your Brand account details at the time of purchase.
    13. Entries will be recorded via the PETstock Love your Brand database and Eligible Entrants will automatically receive one (1) entry in the Promotion for each Participating Product purchased in a Qualifying Purchase.
    14. Entries are deemed to be received at the time of receipt into the PETstock database.
    15. Eligible Entrants will automatically receive one (1) entry into the Promotion for the Promotional Period.
    16. The Promoter is not responsible for technical difficulties with the entry mechanism.
    17. Entries are deemed to be received at the time of the receipt into the PETstock database.

    18. VERIFICATION
    19. If requested by the Promoter, Eligible Entrants must produce, within the time requested by the Promoter at its absolute discretion, appropriate photo identification or other documentation, required by the Promoter to verify their identity, age, eligibility to enter the Promotion and claim the prize (if won) and compliance with these Terms.
    20. If the items required by the Promoter are not received or an entrant has not been verified to the satisfaction of the Promoter within the time period required by the Promoter, the entry(s) submitted by the entrant will be deemed invalid. The Prize will only be awarded following all validation and verification requirements of the Promoter being met to its satisfaction.
    21. Entrants can only enter the Promotion using their own personal details. Entrants who enter using multiple aliases (i.e. multiple names, addresses and/or email addresses) will be disqualified.
    22. If more than one person attempts to claim the prize, the Promoter has sole and absolute discretion to determine which of those persons the winning entrant is.

    23. PRIZE DRAW AND PRIZE INFORMATION
    24. A random electronic prize draw will be conducted by a representative of the Promoter at PETstock Head Office, 121 Lydiard Street North, VIC 3350 (Draw Location) at 12 noon AEST on 17/09/2018 (Prize Draw).
    25. The Promoter may draw reserve entries in the Prize Draw and record them in order to use in the instance an invalid entry or ineligible entrant is drawn, in accordance with these Terms.
    26. Five Eligible Entrants with a valid entry drawn in the Prize Draw will win:
      One of five family pass to the 2018 Perth Royal Show.
      Total Prize valued at $375AUD (inc GST)

    27. PRIZE CONDITIONS
    28. Each winner must make their own way to and from Perth Royal Show, 1 Graylands Rd, Claremont WA 6010, at their own expense to attend the Perth Royal Show.
    29. The family pass only includes entry into the Perth Royal Show and does not include spending money. Any bother costs are at winners own expense.
    30. All Prizes are not transferable, exchangeable or redeemable for cash. The Prize must be taken as offered and may not be varied.
    31. The Prize value is correct at time of printing and no responsibility is accepted for any variation in the value of the Prize.
    32. The Prize winner must, if requested by the Promoter, agree to and sign:

      a.) an eligibility form confirming their compliance with these Terms and eligibility to accept the Prize; and/or

      b.) a liability release in a form to be determined by the Promoter in its discretion.
      In the case of failure to return the signed eligibility form or release and indemnity, this will result in the disqualification of that entrant from the Promotion.

    33. NOTIFICATION OF PRIZE WINNER
    34. Prize winner will be notified by phone and will also be advertised on the PETstock website https://www.petstock.com.au/help/promotions from 17/09/2018.

    35. PRIZE RE-DRAW (IF ANY)
    36. If the Prize is won by an Eligible Entrant and they do not claim their Prize by 12 noon AEDT on 21/09/2018 a replacement winner will be chosen from the reserve entries drawn under paragraph 18. If there are no available reserve entries, a random electronic re-draw will be conducted at 12 noon AEDT on that date at the Draw Location by a representative of the Promoter from all remaining entries received in the Promotion, subject to any directions from the relevant state and/or territory gaming departments (Prize Re-Draw).

    37. NOTIFICATION OF RE-DRAW PRIZE WINNER (IF ANY)
    38. Prize Re-Draw winner (if any) will be by phone and will also be advertised on the PETstock website https://www.petstock.com.au/help/promotions from 21/09/2018.

    39. GENERAL
    40. The Promoter accepts no responsibility for any variation in the value of the Prize from the time of printing Promotion materials.
    41. If the Promoter is unable to provide the Prize winner with the nominated Prize, the Promoter reserves the right to supply an alternative prize/prize component of similar monetary value to the nominated Prize, subject to any directions given by state and/or territory gaming departments.
    42. The Promoter accepts no responsibility for any entries not received for any reason during the Promotion Period. No responsibility will be taken for lost, late or misdirected entries.
    43. The Promoter does not warrant that the entry mechanism will be available at all times during the Promotion Period.
    44. If, for any reason, the Promotion is not capable of being run as planned, including due to infection by computer virus, bugs, tampering, unauthorised intervention, fraud or any other causes beyond the control of the Promoter, which corrupt or affect the administration, security, fairness, integrity or proper conduct of the Promotion, the Promoter reserves the right in its absolute discretion to take any action that may be available to it, subject to state and/or territory regulations, including cancelling, terminating, modifying or suspending the Promotion.
    45. Any entrant who, in the opinion of the Promoter, tampers or interferes with the entry or draw mechanism in any way, engages in any unlawful or improper conduct which jeopardises or is likely to jeopardise the fair or proper conduct of the Promotion, or who does not properly comply with the entry process, will be ineligible to win.
    46. The:

      Promoter, the Promoter's related entities and all agencies associated with the Promotion; and

      the employees, agents, directors and contractors, of all entities referred to in paragraph 36(a),

      shall not be liable for any loss or claim, action, demand, liability, damage, cost, expense or personal injury whatsoever (including but not limited to any direct, indirect or consequential loss), incurred, suffered or sustained by any person or entity (without limitation) in connection with, or arising from, the Promotion or acceptance of the Prize, except that which cannot be excluded by law (in which case that liability is limited to the maximum extent allowable by law).
    47. The Promoter accepts no responsibility whatsoever for any tax liabilities that may arise from winning or receiving the benefit of the Prize and independent financial advice should be sought by the winner.
    48. The Prize winner must, at the Promoter's request, participate in any Promotion activity (such as publicity and photography) relating to winning the Prize, free of charge, and they consent to the Promoter using their name and image in any future promotional material.
    49. CAUTION: Any attempt to deliberately undermine the legitimate operation of this Promotion may be a violation of criminal and civil laws and should such an attempt be made, whether successful or not, the promoter reserves the right to seek damages to the fullest extent permitted by law.

    50. PERSONAL INFORMATION
    51. Immediately upon submission by an entrant, all entries become the sole property of the Promoter.
    52. All information entrants provide (Personal Information) will be used by the Promoter for the purpose of administering this Promotion and contacting the winner.
    53. It is an entrant’s responsibility to ensure their Personal Information held by the Promoter as part of the PETstock Rewards membership is up to date. Entrants may check their Personal Information by sending an email to [email protected] or by calling PETstock Head Office on 13 7387. Entrants may change their Personal Information by emailing [email protected], phoning 13 7387 or by sending a letter to PETstock Customer Experience, 143-145 Clarendon Street, South Melbourne VIC 3205.
    54. If the Promoter is unable to contact an entrant due to incorrect Personal Information in their PETstock Rewards membership, the entry(s) submitted by the entrant will be deemed invalid.
    55. The Promoter may disclose entrants' Personal Information to its contractors and agents to assist in conducting this Promotion and as required, to Australian regulatory authorities.

    56. PRIVACY POLICY
    57. Entrants may view the Promoter’s privacy policy by visiting https://www.petstock.com.au/help/privacy-policy
    58. The Privacy Policy details how a privacy complaint can be made.
    59. The Promoter is bound by the Australian Privacy Principles in the Privacy Act 1988 (The Privacy Amendment (Enhancing Privacy Protection) Act 2012).

    Pooches at Play Smart Pets Competition!

    1. Information on how to enter and the prize form part of these Terms and Conditions. Participation in this promotion is deemed acceptance of these Terms and Conditions.
    2. The ‘Promoter’ of this competition is Pooches at Play Pty Ltd (registered business address: PO Box 7338 Brighton VIC 3186; ABN 33 149 753 551.)
    3. The ‘Sponsor’ of this competition is PETstock Pty Ltd (registered business address: 121 Lydiard Street North, Ballarat 3350; ABN 80 098 394 588.)
    4. The promotion commences at 3:00pm AEST on Saturday 1st September 2018 and closes at 11:59pm AEDST on Sunday 11 November 2018 (“Promotional Period”).
    5. For an entry to be valid and considered for a prize the entrant and entry must:
      1. Upload a video of their pet performing a trick, skill, or clever creative activity with a minimum 15 seconds and maximum 60 seconds of footage to the applicable page on the PETstock Australia website.
      2. Be original content and free of copyright or licensing restrictions.
      3. Be of sufficient quality and visibility and in line with the basic technical specifications outlined in these Terms & Conditions ie: filmed in minimum 720P resolution, and preferably held in a horizontal / landscape position.
    6. The “Pooches at Play Smart Pets ” competition is a game of skill. Chance plays no part in determining the winner. Each entry will be individually judged, based on creative merit, originality and expertise of the performed trick, skill or activity.
    7. All entries must be an independent creation by the entrant and free of any claims that they infringe third party rights.
    8. Entrants must correctly fill out all required details and upload their video via the Pooches at Play / PETstock competition entry form page to be eligible to win.
    9. Incomplete or entries that do not meet the basic technical requirements will be removed from the short-listing process each Monday following the latest episode screening during the promotional period.
    10. The basic technical requirements for the video include a minimum 720p HD resolution (1280 x720 pixels) at 30 frames per second (fps): 60GM per minute; but ideally set to1080p HD at 30 fps:130MB per minute and camera/video held in a horizontal/landscape orientation.
    11. Valid entries will be judged by a representative of the Promoter and Sponsor from Monday 12 to Friday 19 November 2018. The overall winner and runner up entries will all be selected during this time and will be announced on the Pooches at Play website and Pooches at Play & PETstock Facebook pages on or by Sunday 18 November 2018.
    12. Winners will be decided at the judge’s discretion and based on creative merit and fulfilling the basic technical requirements.
    13. The winners will be notified in writing by email within two (2) business days of the judging process.
    14. Entrants under 18 years old must have parental/guardian approval to enter and further, the parent/guardian of the entrant must read and consent to these Terms and Conditions. Parents/guardians may be required by the Promoter to enter into a further agreement as evidence of consent to the minor entering this promotion.
    15. The Promoter reserves the right to verify the validity of entries and entrants (including an entrant’s identity and address) and to disqualify any entrant who tampers with the entry process, or who submits and entry that is not in accordance with these Conditions of Entry, or who submits an entry that the Promoter, in its sole discretion, deems to be offensive including but not limited to profanity, animal cruelty, potentially insulting, scandalous, inflammatory or defamatory images or language, or otherwise not in keeping with the spirit of the competition.
    16. The judges’ decision will be final and no correspondence will be entered into.
    17. Directors and employees of the Promoter, Sponsor and its agencies associated with this promotion are ineligible to enter.
    18. All entries become and remain the property of the Promoter, Sponsor and agencies associated with this promotion and the Promoter and Sponsor may use the entrants name, video and photographs for any commercial purpose, including future promotional marketing and publicity purposes and including ongoing public viewing on the PETstock ‘Smart Pet’s You Tube Channel.
    19. The Promoter reserves the right to withdraw or amend the competition as necessary due to circumstances outside its control.
    20. All prizes are non-exchangeable, non-transferable* and non-redeemable for cash.
    21. Individual prizes may also be subject to their own Terms & Conditions regarding their use or redemption to be advised at the time of distribution to the winner and runner-ups.
    22. The first prize includes:
      1. 1 x $500 PETstock gift card redeemable in-store or online at https://www.petstock.com.au
      2. A year’s supply of pet food (maximum value of $100 per month (X 12 months) to be spent in one transaction at participating PETstock stores no later than the last day of each month. Value redeemable from 1st December 2018 and ends November 2019. Total value no more than $1,200).
      3. 1 x $500 Endota Spa gift voucher donated by HIF (redeemable in-store or online at www.endotaspa.com.au.)
      4. $500 worth of Family Parks gift vouchers to visit any of their pet-friendly parks, Australia-wide. To find a pet-friendly park visit http://www.familyparks.com.au (terms and conditions apply).
    23. The runner up prizes include 3 x $100 PETstock gift cards redeemable in-store or online at www.petstock.com.au
    24. If the winner of the prize is under the age of 18 years, the prize will be awarded to the winner's nominated parent or guardian on the winner’s behalf.
    25. If any part of the prize is unavailable, the Promoter, in its discretion, reserves the right to substitute the prize with a prize to the equal value and/or specification.
    26. Subject to the unclaimed prize draw clause, if for any reason the winner does not redeem the prize by 31st December 2018, then the prize will be forfeited and a new overall winner will be selected from the 3 runner up entrants.
    27. Total prize pool value is up to $2,700. The prize, or any unused portion of the prize, is not transferable or exchangeable and cannot be taken as cash.
    28. By entering the competition, all entrants will be deemed to have accepted and agreed to be bound by these rules.
    29. In the event that for any reason whatsoever a winner does not accept the prize at the time stipulated by the Promoter the prize will be forfeited by the winner. Cash will not be awarded in lieu of the prize.
    30. Nothing in these Terms and Conditions limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act, as well as any other implied warranties under the ASIC Act or similar consumer protection laws in the States and Territories of Australia (“Non-Excludable Guarantees”). Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the promotion.
    31. Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) is not responsible for and excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control); (b) any theft, unauthorised access or third party interference; (c) any entry or prize claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any variation in prize value to that stated in these Terms and Conditions; (e) if the competition is delayed, postponed or cancelled for any reason beyond the reasonable control of the Promoter; (f) any tax liability incurred by a winner or entrant; or (g) use of the prize.
    32. The personal information required by the Promoter for the purpose of contacting each winner is protected by the Privacy Act 1988. The Promoter will not disclose this information to other parties in accordance with the Privacy Act 1988, other than to notify prize sponsors and suppliers that are required to directly contact and liaise with prize winners in relation to the redemption of their prize. The Promoter will also use and handle PI as set out in its Privacy Policy, which can be viewed at https://www.poochesatplay.com/terms-and-conditions

    PETstock’s Pet Photos with Santa Competition

    1. The PETstock Pet Photos with Santa Competition is open to Australian residents only aged 18 years and over excluding employees of PETstock and their families, or any other organisation linked to the competition in any way. By entering the Competition, you are agreeing to these terms and conditions.
    2. To enter, entrants must attend the PETstock event ‘Pet Photos with Santa’ held on 24 November 2018. Customers must book a time with their local store to have their pet’s photo taken with Santa and take the photo on their own camera or phone. If they do not have a suitable camera or phone, the store will be able to take the photo on their behalf. The customer will then need to upload these photos as outlined below (section 7) to be considered in this competition.
    3. PETstock accepts no responsibility for photos taken by staff members of the store or the rescue group. Receiving of these images is the responsibility of the individual and PETstock will accept no responsibility to lost, stolen, incomplete or delayed images, or for the quality of the images taken.
    4. A maximum of 1 entry per promotion period per person will be accepted.
    5. Promotion begins at 9am AEDST on Saturday 24 November 2018 and closes at 5pm AEDST Wednesday 28th November 2018.
    6. Winners will be selected based on a set judging criteria following the promotion period by 5pm Friday 30th November 2018. PETstock’s decision is final and no discussions will be entered into regarding the entries in the competition or the winner. The Promotion is a game of skill and entering competition does not guarantee a prize.
    7. Entering via Instagram will require entrant to upload a photo to their public account and use hashtag #petstockassist – this will automatically upload their photo to the competition. Entering via Facebook will require users to visit our Facebook page, locate the PETstock Pet Photos with Santa Competition page post and upload their photo within the comments section – this will automatically upload their photo to the competition.
    8. The winners will be selected based on the angle of the photo taken, their pet’s ability to interact with Santa, the happiness of the pet and other requirements based on the judge’s criteria.
    9. There are 5 x $50 PETstock gift cards to be won.
    10. The winners will be contacted by email or direct message following the promotion period and will be notified via email within 5 days of the end of the total Promotional Period (no later than 5pm AEDST on Wednesday 5th December 2018). Arrangements will be made for the prize to be posted to the winners’ nominated postal address.
    11. PETstock accepts no responsibility for late, incomplete, incorrectly submitted, corrupt or misdirected entries, claims or correspondence whether due to error, omission, alteration, tampering, deletion, theft, destruction, transmission interruption, communications failure or otherwise.
    12. The promoter is PETstock Pty Ltd (ABN 80 098 394 588) of 121 Lydiard Street North, Ballarat Central, VIC, 3350
    13. The Promoter accepts no responsibility for any problems or technical malfunction of any communication network or for any late, lost, incomplete, incorrectly submitted, delayed, illegible, corrupted or misdirected entries, claims or correspondence whether due to error, omission, alteration, tampering, deletion, theft, destruction, transmission interruption, communications failure or otherwise. The Promoter has no control over telephone communications, networks or lines and accepts no responsibility for any problems associated with them, whether due to traffic congestion, technical malfunction or otherwise. The Promoter is not liable for any consequences of user error including (without limitation) any costs incurred.
    14. The Promoter may, at its sole discretion, declare any or all entries made by an entrant invalid, and prohibit further participation by an entrant in this Promotion, if the entrant: a) fails to verify their personal details and/or eligibility to enter the Promotion to the Promoter’s satisfaction; b) tampers with or benefits from any tampering with the entry process or the operation of the Promotion; c) submits an entry which in the Promoter’s opinion is not in accordance with these terms and conditions; d) acts in a disruptive manner or with the intent to annoy, abuse, threaten or harass any other person; or e) engages in conduct in entering the Promotion which in the Promoter’s opinion is fraudulent, misleading, deceptive or generally damaging to the goodwill or reputation of the Promotion and/or Promoter. This includes where entrants share receipts or product labels to enter the Promotion or where entrants use multiple names or addresses to register multiple entries.
    15. If for any reason any aspect of this Promotion does not or is not capable of running as planned, including by reason of infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failures or any cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this Promotion, the Promoter may in its sole discretion cancel, terminate, modify or suspend the Promotion, or invalidate any affected entries.
    16. The Promoter, its associated agencies and companies and the agencies and companies associated with this Promotion will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this Promotion or accepting or using a prize, except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).
    17. The Promoter and its associated agencies and companies will not be liable for any damage to or delay in transit of prizes.
    18. The information entrants provide will be used by the Promoter for the purpose of conducting this Promotion and may also be used for the purposes specified in the Promoter’s privacy policy. The Promoter may disclose entrants’ personal information to companies and agencies connected with this Promotion.
    19. Please click here for details of PETstock’s privacy policy
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