• Free standard shipping over $25*

    Spend over $25 and your products ship for free. Click below to see details of our other delivery options, including express shipping

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  • Smart Price Guarantee

    Find a deal on an indentical item, let us know, and we'll match it.

    • Record

    • Contact

    • Match!

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  • Autoship

    Automate your future orders, we'll do the rest!

    • Browse

    • Schedule

    • Relax

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  • Click & Collect

    Browse and select online, then collect in store!

    • Browse

    • Select

    • Collect

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  • Earn Rewards

    Earn rewards everytime you shop.

    • 15% Brand Cash Back

    • PETstock Dollars

    • Track your rewards

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Shipping & Delivery

Standard Shipping

How long will standard shipping take?

All our standard shipping is sent via Australia Post or Courier from our nationwide dispatch locations. Your order is expected to be delivered in 2-5^ business days within Metro areas. Regional destinations may take up to 7^ business days.

^Delivery times may vary depending on location, carrier and public holidays.

We do not currently ship out of South Australia, depending on stock availability South Australian orders will be shipped from Victoria. Some lines are only available from our Victorian warehouse, please be aware orders shipped from Victoria into Western Australia may take longer than 7 days.

Free Standard Shipping for orders over $25*

Free Shipping will automatically be calculated on your cart upon reaching a value of $25 or more, after all other discounts are applied. *Free shipping only applies to most major metropolitan regions. You may be charged for shipping if your delivery address is not within a major metropolitan region. Free shipping may not be valid with other discounts or offers and excludes gift cards and large items such as kennels, fish tanks and cat scratchers.

If your order doesn't qualify for free standard shipping, the cost of shipping with be calculated at checkout. Gift cards are shipped at a flat rate of $4.95 when purchased separately.

How long will Express Shipping take?

We use Australia Post Express, the estimated delivery time for express post orders is 1-3 business days. Shipping times may be delayed during peak periods.

Authority to Leave (ATL):

This service is available with any home delivery orders. An address must first be considered accessible and safe by the courier. If it is, they will then leave it in a safe place.

When you select Authority to Leave as an option at checkout, you accept full responsibility and PETstock cannot be held liable if your order goes missing after it has been deemed delivered by the carrier.

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