We are excited about the changes coming to our Loyalty Program and looking forward to revealing them to you shortly, but before we do we want to make sure you have enough time to earn the rewards you deserve in the current program.

Loyalty Club Transition FAQs

What changes are coming?

The Frequent Buyer Program is changing. You have until 11 August to accrue bags to earn a voucher.

How does the transition work?

We will assess your Premium Bag totals at the end of the day on August 11th. Only those totals that have been added to in the past six months are eligible.

If you have purchased 3 – 6 bags, you will receive a 30% off voucher to use in store or online on your preferred brand.

If you have purchased 7 - 9 bags you will receive a 70% off voucher to use in store or online on your preferred brand.

If you reached 10 bags before or by August 11th, you will receive a free bag of your preferred brand as per the current program.

Redeemed bags must only be for the same brand in the same size grouping.

If you have multiple Frequent Bags running and you accrue 3 bags for one brand and 7 bags for the other, you will receive both a 30% voucher and a 70% voucher, as long as you have added a bag to your count in the last 6 months.

Earthborn Holistic Buyers

Automatically generated vouchers will be discontinued from 1 May 2017. After that, your bag totals will be calculated as above and a 30% or 70% voucher will be sent to you based on your bag totals.

How do I know how many bags I have accrued?

Just ask our friendly team next time you’re in-store or email customerservice@petstock.com.au

How do I change my membership contact details?

You can update your contact details by logging into your online account. For the purposes of protecting your privacy and in accordance with changes made to Privacy laws, a form of identification will be required for us to make requested changes.

If you have stopped receiving sales events and notifications via email and SMS, it is most likely that an unsubscribe has taken place. In accordance with our Privacy Policy and Family Values T&C’s, Please contact us on info@petstock.com.au to reinstate your notifications.

The Frequent Buyer Program is restricted to the following participating brands. See in store for size availability. For example: Hills Cat 3kg - 4.5kg Variety

  • Advance Cat & Dog
  • Canidae Cat & Dog
  • Coprice Drover Dog
  • Eagle Pack Cat & Dog
  • Hill's Science Diet Cat & Dog
  • Nutro Cat & Dog
  • Pro Plan Cat & Dog
  • Royal Canin Cat & Dog
  • Big Dog 1.5 – 3kg
  • Earthborn
  • Holistic Select
  • Prime 100

Vouchers will be emailed or sent via text message after the 11th August. Please make sure your details are up to date in order to receive your voucher/s


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