PETstock’s Puppy Academy Competition - Terms & Conditions

  1. The PETstock Puppy Academy Competition is open to Australian residents only aged 13 years and over excluding employees of PETstock or any other company linked to the competition in any way. By entering the Competition, you are agreeing to these terms and conditions.
  2. To enter, entrants must share a video of themselves and their dog trying one of the Puppy Academy tips below the appropriate Facebook posts on the PETstock Facebook page at www.facebook.com.au/PETstock.
  3. Promotion begins at 3pm AEST on Tuesday 26th July and closes at 11.59pm AEST on Sunday 11th September 2016 (promotion period).
  4. There will be 7 x educational videos posted weekly to the PETstock Facebook page beginning Tuesday 26th July, each showcasing a new tip. Each educational video allows one entry per Facebook user.
  5. Entrants will be judged weekly based on the use of the Puppy Academy tip to teach their dog a new command.
  6. PETstock accepts no responsibility for late, incomplete, incorrectly submitted, corrupt or misdirected entries, claims or correspondence whether due to error, omission, alteration, tampering, deletion, theft, destruction, transmission interruption, communications failure or otherwise.
  7. PETstock will record all entries and winners will be selected based on a set judging criteria following the promotion period by Friday 23rd September. PETstock’s decision is final. The Promotion is a game of skill and entering competition does not guarantee a prize.
  8. There are 7 x prize packs to be won. Prize packs include:
    • PETstock Puppy School Voucher valued at up $100
    • 3kg bag of Hill’s Science Diet Puppy Food, valued at $42.99
    • Bravecto flea & tick chewable, valued at up to $72.99
    • 3 months’ free insurance when purchasing a new annual Bupa Pet Insurance policy, valued at up to $120 based on an average annual premium is $480.
  9. Bupa Pet Insurance is general insurance issued by the insurer The Hollard Insurance Company Pty Ltd (ACN 090 584 473; AFSL 241436) (Hollard), is promoted by Bupa HI Pty Ltd (ACN 000 057 590; AR 354269) (Bupa) and administered by PetSure (Australia) Pty Ltd (ACN 075 949 923; AFSL 420183 (PetSure). Bupa acts as an authorised representative of PetSure. The 3 months’ free voucher will apply to the purchase of a new annual Bupa Pet Insurance policy only. The discount will be spread over the course of the first year and deducted from the standard monthly payment. This offer cannot be used in conjunction with any other offer from Bupa Pet Insurance. Voucher is valued at approximately $120 based on the average retail premium of $480 per annual insurance policy as at 26.07.16. Actual amount may vary depending on variables such as age, breed and species of pet. Terms, conditions, waiting periods and exclusions apply to Bupa Pet Insurance policies, please see Product Disclosure Statement available at bupa.com.au/pet-insurance for details.
  10. Winners will be contacted via Facebook and asked to supply postal details for prizes to be sent to their nominated address.
  11. The promoter is PETstock Pty Ltd (ABN 80 098 394 588) of 1/300B Gillies Street, Wendouree, Victoria 3350.
  12. The Promoter accepts no responsibility for any problems or technical malfunction of any communication network or for any late, lost, incomplete, incorrectly submitted, delayed, illegible, corrupted or misdirected entries, claims or correspondence whether due to error, omission, alteration, tampering, deletion, theft, destruction, transmission interruption, communications failure or otherwise. The Promoter has no control over telephone communications, networks or lines and accepts no responsibility for any problems associated with them, whether due to traffic congestion, technical malfunction or otherwise. The Promoter is not liable for any consequences of user error including (without limitation) any costs incurred.
  13. The Promoter may, at its sole discretion, declare any or all entries made by an entrant invalid, and prohibit further participation by an entrant in this Promotion, if the entrant:
    1. fails to verify their personal details and/or eligibility to enter the Promotion to the Promoter’s satisfaction;
    2. tampers with or benefits from any tampering with the entry process or the operation of the Promotion;
    3. submits an entry which in the Promoter’s opinion is not in accordance with these terms and conditions;
    4. acts in a disruptive manner or with the intent to annoy, abuse, threaten or harass any other person; or
    5. engages in conduct in entering the Promotion which in the Promoter’s opinion is fraudulent, misleading, deceptive or generally damaging to the goodwill or reputation of the Promotion and/or Promoter. This includes where entrants share receipts or product labels to enter the Promotion or where entrants use multiple names or addresses to register multiple entries.
  14. If for any reason any aspect of this Promotion does not or is not capable of running as planned, including by reason of infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failures or any cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this Promotion, the Promoter may in its sole discretion cancel, terminate, modify or suspend the Promotion, or invalidate any affected entries.
  15. The Promoter, its associated agencies and companies and the agencies and companies associated with this Promotion will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this Promotion or accepting or using a prize, except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).
  16. The Promoter and its associated agencies and companies will not be liable for any damage to or delay in transit of prizes.
  17. If any are prizes left unclaimed by 30th October 2016, PETstock may conduct an unclaimed prize draw to distribute any unclaimed prizes. The first valid entry drawn will win the unclaimed prize and the draw will continue until all unclaimed prizes have been distributed. This includes but is not limited prizes that are returned to sender due to invalid or insufficient postal details as supplied by entrant.
  18. The information entrants provide will be used by the Promoter for the purpose of conducting this Promotion and may also be used for the purposes specified in the Promoter’s privacy policy. The Promoter may disclose entrants’ personal information to companies and agencies connected with this Promotion.
  19. Please click here for details of PETstock’s privacy policy http://www.petstock.com.au/privacy-policy

PETstock Wheel of PAWtune Promotion - Terms & Conditions

Terms and Conditions of Entry for the "PETstock Wheel of PAWtune Promotion" (Promotion)

  1. Information on how to enter and prize information form part of these terms and conditions of entry (Conditions of Entry).

  2. Participation in the Promotion is deemed acceptance of these Conditions of Entry.

  3. The promoter is PETstock ABN: 80 098 394 588 of PETstock National Head Office, 1/300B Gillies Street, Wendouree, VIC 3355 (Promoter).

  4. The entrant is responsible for ensuring his or her familiarity with the Conditions of Entry at the time of participation. The Promoter’s decision not to enforce a specific restriction (whether communicated to an entrant or not) does not constitute a waiver of that restriction or of the Conditions of Entry generally.

  5. All entrants acknowledge that the Promoter can rely on these Conditions of Entry even if the Promoter only learns of a person’s ineligibility after the Promoter has awarded a prize to the ineligible person. Return of the prize or payment of its equivalent value to the Promoter may be required by the Promoter if this occurs.

  6. The Promoter’s decision in relation to any aspect of these Conditions of Entry and the Promotion is final and binding on every person who enters. No correspondence will be entered into.

  7. Outlets participating in this Promotion are PETstock bannered outlets located in Australia (including the online store, available at - www.petstock.com.au) (Participating Outlets). Participating Outlets will display promotion materials. If in doubt, an entrant may ask staff at an outlet whether or not they are participating in the Promotion.
  8. PROMOTION PERIOD

  9. The Promotion will commence at 12.01am AEST on 04/08/2016. Entries in the Major Prize Draw (as defined in paragraph 26) will conclude at 11.59pm AEDT on 19/09/2016. The scratch and win component of the Promotion will conclude at 11.59pm AEDT on 19/09/2016 or when the allocation of Promotion scratch cards (Scratch Cards) in a Participating Outlet is exhausted, whichever occurs first. (Promotion Period)
  10. WHO CAN PARTICIPATE

  11. Entry in the Promotion is only open to Australian residents aged 18 years and over, excluding:
    1. management, employees, directors and contractors of the Promoter, its related entities, the Participating Outlets and other agencies, firms or companies associated with the Promotion (including suppliers of the prizes);
    2. a spouse, de-facto spouse, parent, guardian, child or sibling of a person referred to in paragraph 9(a) of these Conditions of Entry;
    3. persons who have breached the terms and conditions of any promotion run by or on behalf of the Promoter,

    (Eligible Entrants). The persons referred to in paragraph 9(b) of these Conditions of Entry includes natural and non-natural relations (in the opinion of the Promoter). The Promoter is responsible for determining whether a person is an Eligible Entrant in its absolute discretion.

  12. In order to be eligible to enter the Major Prize draw (as defined in paragraph 26) an Eligible Entrant must be a registered PETstock Family Values Member or sign up to become a PETstock Family Values Member during the Promotion Period (but before making a Qualifying Purchase).
  13. HOW TO PARTICIPATE

  14. Eligible Entrants must, during the Promotion Period, purchase any EUKANUBA™ dry dog food, EUKANUBA™ wet dog food or EUKANUBA™ dog treats product, or eligible Sentinel® Spectrum product (any Sentinel® Spectrum three (3) or six (6) pack) (Eligible Products) from a Participating Outlet (Qualifying Purchase); and
    1. to participate in the scratch and win component of the Promotion, collect a Scratch Card from staff at the time of making the Qualifying Purchase (while Scratch Cards last) (Eligible Entrants who make a Qualifying Purchase online will receive their Scratch Card with their order, while Scratch Cards last); and/or
    2. to enter the Major Prize Draw (as defined in paragraph 26), have their PETstock Family Values Member card scanned or provide their PETstock Family Values Member number at the time of making the Qualifying Purchase (Major Prize Draw Entry).

  15. Eligible Entrants may collect a limit of one (1) Scratch Card per Eligible product purchased up to a maximum of five (5) Scratch Cards per day (while Scratch Cards last).

  16. Eligible Entrants who enter the Major Prize Draw in accordance with paragraph 11(b) will automatically receive one (1) entry in the Major Prize Draw regardless of the number of Eligible Products purchased in their Qualifying Purchase.

  17. The Promoter is not responsible for technical difficulties with the Major Prize Draw entry mechanism.

  18. Major Prize Draw entries are deemed to be received at the time of receipt into the PETstock database.
  19. VERIFICATION

  20. Entrants must retain their original purchase receipt (Proof of Purchase) which corresponds to each of their Major Prize Draw Entries and Scratch Cards they have collected in the Promotion in order to claim a prize (if won).

  21. In order to claim an Instant Prize or Bonus Offer (as defined in paragraph 24), the Eligible Entrant must relinquish their original Scratch Card at the Participating Outlet where they collected that Scratch Card by close of business on 19/10/2016 (unless they are a Fitbit winner, in which case they must follow the directions on the winning Scratch Card).
  22. Eligible Entrants who have made their Qualifying Purchase online and received their Scratch Card with their order must follow the claim instructions included as part of their order (if they are an Instant Prize or Bonus Offer winner) by 5pm on 19/10/2016 to claim (unless they are a Fitbit winner, in which case they must follow the directions on the winning Scratch Card).

  23. If requested by the Promoter, Eligible Entrants must produce, within the time requested by the Promoter in its absolute discretion:
    1. appropriate photo identification or other documentation, required by the Promoter to verify their identity, age, eligibility to enter the Promotion and claim a prize (if won) and compliance with these Terms; and
    2. their Proof of Purchase that corresponds to all their Major Prize Draw Entries and Scratch Cards they have collected in the Promotion.
  24. If the items required by the Promoter are not received or an entrant has not been verified to the satisfaction of the Promoter within the time period required by the Promoter, the entry(s) submitted by the entrant will be deemed invalid. A prize will only be awarded following all validation and verification requirements of the Promoter being met to its satisfaction

  25. If more than one person attempts to claim a prize, the Promoter has sole and absolute discretion to determine which of those persons the winning entrant is.

  26. Entrants can only enter the Promotion in their own name and using their own PETstock membership. Entrants who enter using multiple aliases (i.e. multiple names, addresses and/or email addresses) will be disqualified.
  27. INSTANT PRIZES & BONUS OFFERS

  28. Eligible Entrants must scratch the latex panel on their Scratch Card to reveal whether or not they have won an Instant Prize (as defined in paragraph 24).

  29. If the Scratch Card reveals an Instant Prize, the Eligible Entrant must relinquish their original Scratch Card at the Participating Outlet where they collected that Scratch Card by close of business on 19/10/2016 in order to claim their Instant Prize. Where an Instant Prize is a discount, the Eligible Entrant must make the relevant purchase indicated on the winning Scratch Card in order to receive the benefit of the Instant Prize.
  30. Eligible Entrants who have made their Qualifying Purchase online and received their Scratch Card with their order will receive instructions as to how to claim an Instant Prize (if applicable) by 5pm 19/10/2016 (unless they are a Fitbit winner, in which case they must follow the directions on the winning Scratch Card).

  31. Eligible Entrants should check with their Participating Outlet as to the number of Scratch Cards available in their Participating Outlet.
  32. There will be a one (1) in two (2) chance to win an Instant Prize in each Participating Outlet.

    The Instant Prize & Bonus Offer pool in each Participating Outlet will be made up of some or all of the Instant Prizes & Bonus Offers listed below, depending on the Participating Outlet (Instant Prize) -

    Instant Prizes / Bonus Offers

    Value – RRP (including GST)

    $5 discount on any EUKANUBA™ dog dry food or treats

    $5.00

    $10 discount on any EUKANUBA™ dog dry food

    $10.00

    $20 discount on any EUKANUBA™ dog dry food

    $20.00

    $50 discount on any EUKANUBA™ dog dry food

    $50.00

    One (1) can of EUKANUBA™ wet dog food

    $3.50

    One (1) pack of EUKANUBA™ Healthy Extras with the purchase of 7.5kg of EUKANUBA™ dry food or larger

    $6.45

    One (1) 3kg pack of EUKANUBA™ dry dog food

    $36.95

    One (1) 15kg pack of EUKANUBA™ dry dog food

    $124.95

    Buy any two (2) cans of EUKANUBA™ wet food in one (1) transaction and receive two (2) free

    $7.00

    Buy one (1) can of EUKANUBA™ wet food and receive one (1) free

    $3.50

    50% off EUKANUBA™ Healthy Extras

    $3.23

    One (1) Fitbit Flex Wireless Activity Wristband in Pink (FB401PK)

    $130.00

    $5 discount on any Sentinel® Spectrum 3pk or 6pk

    $5.00

    $10 discount on any Sentinel® Spectrum 3pk or 6pk

    $10.00

    One (1) Sentinel® Spectrum 3pk

    $72.99

    One (1) PETstock DIY Dog Wash (available only at selected PETstock stores, winner must check prior to visiting).

    $10.00


  33. The total Instant Prize pool per State / Territory is as per the table below –

  34. State/Territory

    Value of Instant Prizes – RRP (including GST)

    VIC

    $96,074.97

    TAS

    $474.94

    ACT

    $4,232.17

    NSW

    $44,905.72

    QLD

    $39,837.41

    NT

    $1,190.89

    SA

    $15,301.28

    WA

    $15,230.74

    Online/Webstore (National)

    $4,113.80

    Total

    $221,361.92

    MAJOR PRIZE DRAW AND PRIZE DETAILS

  35. A random electronic prize draw consisting of all Major Prize Draw Entries received in the Promotion will be conducted by a representative of the Promoter at Prime Focus, Level 1, 500 Chapel Street, South Yarra, VIC 3141 (Draw Location) at 12 noon AEST on 26/09/2016 (Major Prize Draw).

  36. The first Eligible Entrant with an Eligible Entry drawn in the Major Prize Draw will win the opportunity to play the Game (as defined in paragraph 29) for the chance to win up to $100,000 (Drawn Participant). The Promoter may draw additional Eligible Entrants in the Major Prize Draw and record them in order to use in the event the Drawn Participant or nominated proxy cannot attend the Game.

  37. The Game will take place at PETstock Altona North, Millers Road Homemaker Centre, 300-330 Millers Road, Altona North, VIC 3025 (Game Location) on 20/10/2016.

  38. The Game will consist of a wheel, divided in to 24 equal slices:
    1. one (1) slice of the wheel will display a promotional message representing the $100,000 prize; and
    2. the other 23 slices of the wheel will each display a promotional message representing a $20,000 consolation prize (Consolation Prize),

    (Game).

    Prize money will be awarded to the winner via transfer to the winner’s nominated Australian bank account in Australian Dollars.

  39. To play the Game, the Drawn Participant must spin the wheel once only, without touching or interfering with the spin once they have let go of the wheel. If the Game Participant is found to have breached this condition, he/she will be disqualified.

  40. If the wheel lands on the slice with the promotional message representing the $100,000 prize, then, subject to verification by the judges, the Drawn Participant will win the $100,000 prize.

  41. If the wheel lands on a slice with a promotional message representing a Consolation Prize, then the $100,000 prize will not be given away and, subject to verification by the judges, the Drawn Participant will receive the Consolation Prize as described in paragraph 29(b).

  42. Two (2) nights’ accommodation at an establishment selected by the Promoter (minimum three (3) stars, twin-share) is included in the Major Prize. The Drawn Participant may select a companion to attend the Game with them and share their accommodation. The Drawn Participant must hold a valid credit card and present it upon check in at the accommodation establishment to cover any incidental or other hotel charges.

  43. If the Drawn Participant resides outside of Victoria, the Promoter will liaise with the Drawn Participant to organise travel for the Drawn Participant and their nominated companion to and from Melbourne in order for the Drawn Participant to play the Game, which will include return economy flights from the Drawn Participant’s nearest capital city to Melbourne, and airport/hotel/Game location transfers in Melbourne. Flights must be taken to coincide with the Game, departing and returning on the dates as determined by the Promoter in its absolute discretion. Spending money, meals, taxes (excluding airline and airport taxes if applicable), insurance, transport to and from departure point, additional transfers and all other ancillary costs are not included. All travel components be taken together as a single trip as booked by the Promoter. Once booked, no changes to the booking are permitted.

  44. Participation in the Game event and associated travel/accommodation is subject to such other terms and conditions as may be imposed by those involved in providing the goods or services included in the Game event and associated travel/accommodation (Third Party Terms). The Drawn Participant and nominated companion are responsible for compliance with all applicable Third Party Terms and bear all risks associated with failure to comply with any of them. They will be required to maintain an acceptable standard of behavior while a participant in the Game event and associated travel/accommodation. The Promoter assumes no liability (and will provide no compensation) to the Drawn Participant and/or nominated travelling companion who, as a result of any failure to comply with any Third Party Terms, is unable to participate in the Game event, any associated travel/accommodation (or any part of these); or suffers any other loss or damage.

  45. If the Drawn Participant cannot attend the Game, the Drawn Participant may appoint a proxy over 18 years of age to play the Game on his/her behalf provided that the Drawn Participant gives the Promoter written, signed notice to that effect at least 48 hours before the start of the Game.

  46. The Drawn Participant’s odds of winning the $100,000 prize are 1 in 24.

  47. The total maximum potential value of the Game prize money is up to $100,000.

  48. The Game event and associated travel/accommodation cannot be sold, scalped, auctioned, raffled, pledged, or promoted as an incentive or reward by any third party as an inducement for any person or other entity to enter into any commercial or other arrangements with that third party. If any part of the prize is obtained through any of these methods, it will not be honoured.
  49. NOTIFICATION OF MAJOR PRIZE DRAW WINNER

  50. The Major Prize Draw Drawn Participant will be notified in writing and by phone, and advertised in The Australian on 06/10/2016.
  51. MAJOR PRIZE RE-DRAW (IF ANY)

  52. If the Major Prize Draw Drawn Participant is not contactable or does not claim the prize by 11.00am AEDT on 11/10/2016 (and there are no reserve Eligible Entrants drawn in accordance with paragraph 27 remaining), a random electronic re-draw for the Major Prize Draw will be conducted at 12 noon AEDT on 11/10/2016 at the Draw Location by a representative of the Promoter from all remaining Major Prize Draw Entries received in the Promotion, subject to any directions from the relevant gaming departments (Major Prize Re-Draw).

  53. The Major Prize Re-Draw winner (if any) will be notified in writing, and advertised in The Australian on 14/10/2016.
  54. UNCLAIMED INSTANT PRIZE/S (IF ANY)

  55. If any ‘One (1) 15kg pack of EUKANUBA™ dry dog food’, ‘One (1) Fitbit Flex Wireless Activity Wristband in Pink’ or ‘One (1) Sentinel® Spectrum 3pk’ Instant Prize/s remain unclaimed at 11:00 AEDT on 19/12/2016, a random electronic re-draw will be conducted at 12 noon AEDT on that date at the Draw Location by a representative of the Promoter from all Major Prize Draw Entries received in the Promotion, subject to any directions from the relevant gaming departments (Instant Prize Re-Draw).

  56. The Instant Prize Re-Draw winner/s (if any) will be notified in writing.

  57. If any other Instant Prizes (not covered in paragraph 43) remain unclaimed by close of business on 19/10/2016, they will be awarded in the discretion of the Participating Outlet’s store manager.
  58. GENERAL

  59. The total maximum prize pool available to be won in the Promotion is up to $321,361.92 RRP (including GST).

  60. There will be a total of 57,942 Scratch Cards in this Promotion, 28,971 of which will be winning cards.

  61. Printing errors or other quality control matters outside the control of entrants will not be used as the sole basis for refusing to award a prize.

  62. Scratch Cards are void if stolen, forged, mutilated or tampered with in any way.
  63. Unless otherwise due to fraud or ineligibility under these Conditions of Entry all existing claims to Instant Prizes and Bonus Offers will be met even in the instance that the advertised prize pool has been exceeded.

  64. Prizes are not transferable, exchangeable or redeemable for cash, unless otherwise stated in these Conditions of Entry. The prizes must be taken as offered and may not be varied.

  65. The Promoter shall not be liable for a prize being lost, stolen, damaged or tampered with in any way before it reaches the winner or after it has been released to the winner.

  66. The Promoter accepts no responsibility whatsoever for any variation in the value of the prizes from the time of printing Promotion materials.

  67. The Promoter accepts no responsibility whatsoever for any entries not received for any reason during the Promotion Period. The Promoter does not warrant that the entry mechanism will be available, or the Participating Outlets will be open, at all times during the Promotion Period.

  68. If, for any reason, the Promotion is not capable of being run as planned, including due to infection by computer virus, bugs, network failure, tampering, unauthorised intervention, fraud or any other causes beyond the control of the Promoter, which corrupt or affect the administration, security, fairness, integrity or proper conduct of the Promotion, the Promoter reserves the right in its absolute discretion to take any action that may be available to it, subject to relevant gaming regulations, including cancelling, terminating, modifying, postponing or suspending the Promotion.

  69. Any entrant who, in the opinion of the Promoter, tampers or interferes with the entry or draw mechanism in any way, engages in any unlawful or improper conduct which jeopardises or is likely to jeopardise the fair or proper conduct of the Promotion, or who does not properly comply with the entry process, will be ineligible to win.

  70. The:
    1. (a) Promoter, the Promoter's related entities and all agencies associated with the Promotion; and

      (b) the employees, agents, directors and contractors, of all entities referred to in paragraph 57(a),

      shall not be liable for any loss or claim, action, demand, liability, damage, cost, expense or personal injury whatsoever (including but not limited to any direct, indirect or consequential loss), incurred, suffered or sustained by any person or entity (without limitation) in connection with, or arising from, the Promotion or the acceptance or use of a prize, except that which cannot be excluded by law (in which case that liability is limited to the maximum extent allowable by law).

  71. The Major Prize Draw winner must, at the Promoter's request, participate in any Promotion activity (such as, but not limited to publicity, advertising, filming and photography) relating to the winning of a prize, free of charge, and they consent to the Promoter using their name and image in any future promotional material in perpetuity.

  72. The Promoter accepts no responsibility whatsoever for any tax liabilities that may arise from winning or receiving the benefit of a prize.

  73. CAUTION: Any attempt to deliberately undermine the legitimate operation of this Promotion may be a violation of criminal and civil laws and should such an attempt be made, whether successful or not, the Promoter reserves the right to seek damages to the fullest extent permitted by law.
  74. PERSONAL INFORMATION

  75. Immediately upon submission by an entrant, all entries become the sole property of the Promoter.

  76. All information entrants provide (Personal Information) will be used by the Promoter for the purpose of administering this Promotion and contacting the Major Prize Draw winner.

  77. Should an entrant's Personal Information change during the Promotion Period, it is the entrant's responsibility to notify the Promoter by emailing info@petstock.com.au

  78. The Promoter may disclose entrants' Personal Information to its contractors and agents to assist in conducting this Promotion and as required, to Australian regulatory authorities.
  79. PRIVACY POLICY

  80. Entrants may view the Promoter’s privacy policy by visiting https://www.petstock.com.au/privacy-policy
  81. The Privacy Policy details how a privacy complaint can be made.

  82. The Promoter is bound by the Australian Privacy Principles in the Privacy Act 1988 (The Privacy Amendment (Enhancing Privacy Protection) Act 2012).

Authorised under Permit Numbers – NSW LTPS/16/05027, SA T16/1069 & ACT TP 16/01193.

Optimum Premium Pet - Terms & Conditions

  1. Information on how to enter and prize details form part of these Terms and Conditions. Any entry not complying with these Terms and Conditions is invalid.
  2. WHO CAN PARTICIPATE

  3. Entry is open to residents of Australia aged 18 years or older who are registered PETstock Family Values members or who sign up to become a PETstock Family Values member during the Promotion Period (but before making a Qualifying Purchase) and who have a valid phone number or email address associated with their membership (“Eligible Entrants”). Employees of the Promoter, the Promoter’s associated companies, the Promoter’s agencies associated with this promotion, the participating outlets and their immediate families are ineligible to enter. "Associated companies" includes without limitation, the agents and contractors of the Promoter that are involved in: (a) the promotion or development of the promotion; and (b) the manufacturer or distribution of the Promoter's products.
  4. By entering the promotion individuals represent that they are eligible to enter the promotion based on these Terms and Conditions.
  5. PARTICIPATING OUTLETS

  6. Outlets participating in this promotion are PETstock stores located in Australia (including the online store available at www.petstock.com.au) (“Participating Outlets”). Participating Outlets will display promotion materials. If in doubt, an entrant may ask staff at an outlet whether or not they are participating in the promotion.
  7. PROMOTION PERIOD

  8. The promotion commences at 12.01am AEDT on 03/11/2016 and concludes at 11.59pm AEDT on 07/12/2016 (“Promotion Period”).
  9. HOW TO ENTER

  10. To enter, Eligible Entrants must, during the Promotion Period, purchase any OPTIMUMTM cat or dog food product from a Participating Outlet (“Qualifying Purchase”) and have their PETstock Family Values card scanned or provide their PETstock Family Values membership details at time of making the Qualifying Purchase.
  11. One (1) entry into the relevant Prize Draw (as defined in paragraphs 10 and 11) will be automatically recorded for each Qualifying Purchase, up to a limit of one (1) entry per day and 10 entries during the Promotion Period per Eligible Entrant/PETstock Family Values membership.
  12. Entrants can only enter the promotion in their own name, using their own PETstock Family Values membership.
  13. VERIFICATION

  14. The Promoter reserves the right to verify the validity of entries before a prize is awarded. If the items required by the Promoter are not received or an entrant has not been verified to the satisfaction of the Promoter within the time period required by the Promoter, the entry(s) submitted by the entrant will be deemed invalid.
  15. PRIZE DRAWS & PRIZE INFORMATION

  16. All entries will be allocated, depending on the Eligible Entrant’s state/territory of residence recorded in their PETstock Family Values membership details, into one (1) of the following State Groups – NSW/ACT, VIC/TAS, QLD, WA or SA/NT (“State Groups”).
  17. A random electronic prize draw for each State Group will be conducted at 12 noon AEDT on 12/12/2016 (“Prize Draws”) at Prime Focus, Level 1, 500 Chapel Street, South Yarra, VIC 3141 (“Draw Location”).
  18. The Promoter may draw additional reserve entries in each Prize Draw and record them in order in case an invalid entry or ineligible entrant is drawn, or if a Prize is not claimed in accordance these Terms and Conditions (“Reserve Entries”).

  19. The first valid Eligible Entrant drawn in each Prize Draw will each win a premium pet package valued at up to $2,829.33 RRP (including GST), including:
  20. a year’s supply of OPTIMUM™ dog or cat food, valued at up to $1,379.33 RRP (including GST) (awarded as a PETstock Gift Card – see Gift Card for details including terms of use and expiry);
  21. Year’s supply of dog or cat food based on the following calculations -
    Year’s supply of OPTIMUM™ dog food - 365 x 700g cans of OPTIMUM™ wet dog food and 8 x 7kg bags of OPTIMUM™ dry dog food, valued at up to $1,379.33 RRP (including GST), sufficient to feed a healthy 25kg dog for one (1) year.
    Year’s supply of OPTIMUM™ cat food - 9 x 3kg bags of OPTIMUM™ dry cat food, valued at up to $234.36 RRP (including GST), sufficient to feed a healthy 5kg cat for one (1) year.

  22. a year’s worth of vet check-ups, valued at up to $1,000 RRP (including GST) (awarded as a cheque made payable to the winner); and
  23. a year’s worth of dog or cat grooming, valued at up to $450 RRP (including GST) (awarded as a cheque made payable to the winner),
  24. (“Prize”).

    NOTIFICATION OF WINNERS

  25. The winners will be notified by phone and email and their name and postcode will be advertised in The Australian on 06/01/2017.
  26. RE-DRAW (IF ANY)

  27. If any Prize remains unclaimed at 11.00am AEDT on 15/03/2017, a replacement winner will be drawn from the Reserve Entries. If there are no available Reserve Entries, a re-draw will be conducted at 12 noon AEDT on 15/03/2017 at the Draw Location from all remaining eligible entries received in the relevant Prize Draw, subject to any directions given by the relevant lotteries or gaming authorities (“Re-Draw”).
  28. The Re-Draw winner/s (if any) will be notified in writing and by phone and advertised in The Australian on 07/04/2017.
  29. GENERAL

  30. Total prize pool is valued at up to AUD$14,146.65 RRP (including GST).
  31. As a condition of accepting a Prize, each Prize winner may be required to sign any legal documentation as and in the form required by the Promoter and/or Prize providers in their absolute discretion.
  32. Each Prize (or component of a Prize) must be taken as stated and may not be varied. Prizes (or component of a Prize) are not transferable or exchangeable and cannot be taken as cash.
  33. If for whatever reason the specified Prize (or component of a Prize) is unavailable, the Promoter reserves the right to award a prize of equal or greater value subject to the directions by relevant lotteries or gaming authorities.
  34. All costs associated or arising in connection with a Prize are the responsibility of the respective Prize winner.
  35. The Promoter accepts no responsibility for any tax obligations which may arise for a Prize winner. The Promoter recommends that independent financial advice be sought.
  36. The Promoter, the Promoter's related entities and all agencies associated with the promotion are not liable for any loss or damage whatsoever which is suffered, including but not limited to indirect or consequential loss, or for personal injury suffered or sustained during the course of accepting or participating in a Prize, except for any liability which cannot be excluded by law. To the extent permitted by law, liability is limited to the cost of replacing the Prize/benefit won.
  37. If more than one person attempts to claim a Prize, the Promoter has sole and absolute discretion to determine which of those persons the winning entrant is.
  38. Each entry becomes the property of PETSTOCK PTY LTD (“PETstock”). All details, including Personal Information, will be held in accordance with PETstock’s Privacy Policy which can be accessed by visiting https://www.petstock.com.au/privacy-policy The Privacy Policy contains information on:
  39. how to access the Personal Information that is held by PETstock and seek correction of such information; and
  40. how to complain about a breach of the Australian Privacy Principles, or a registered privacy code that binds PETstock, and how PETstock will deal with such a complaint.
  41. Questions regarding an entrant’s privacy should be directed to PETstock using the contact details provided in the Privacy Policy - https://www.petstock.com.au/privacy-policy
  42. Should an entrant's Personal Information change during the Promotion Period, it is the entrant’s responsibility to notify PETstock by emailing info@petstock.com.au
  43. Entrants' Personal Information may be disclosed to the Promoter and the Promoter’s contractors and agents to assist in conducting this promotion and as required, to Australian regulatory authorities.
  44. The Promoter reserves the right to disqualify entries that do not meet the requirements of these Terms and Conditions and/or any person who tampers or attempts to tamper with the entry process or draw mechanism. By entering the promotion, entrants consent to the Promoter using their personal information to determine whether any tampering or attempted tampering with the entry process has occurred. The Promoter may in its sole discretion disqualify any individual who tampers with the entry process or draw mechanism.
  45. The Promoter does not accept responsibility for late, lost or misdirected entries or entries not received by the Promoter.
  46. The Promoter is not responsible for technical difficulties with the entry mechanism and does not warrant that the entry mechanism will be available, or a Participating Outlet will be open, at all times during the Promotion Period. The Promoter is not responsible for any technical problems or other malfunctions which may occur in relation to internet, network or network congestion, including problems with the transmission of entries or injury or damage to a participant or their computer related to entry in this promotion. Entries are deemed to be received at the time of receipt into the Promoter’s database.
  47. If for any reason this promotion is not capable of running as planned, whether caused by infection by computer virus, line drop out, bugs, tampering, unauthorised intervention, fraud, technical failures or any other cause beyond the control of the Promoter which corrupt or affect the administration, security, fairness or integrity of the promotion, the Promoter reserves the right in its sole discretion, (subject to any written direction given by the relevant regulatory authorities), to cancel, terminate, modify or suspend the Promotion.
  48. The Promoter’s decision is final and no correspondence will be entered into.
  49. By entering the promotion, Prize winners agree to the use of their name, image and photograph/s for publicity and promotional purposes, without compensation, and agree that the Promoter will own copyright in any such images and photograph/s and in all material incorporating the photograph/s.
  50. The Promoter is Mars Australia Pty Ltd trading as Mars Petcare Australia, ABN 48 008 454 313, 1 Petcare Place, Wodonga, VIC 3690 (“Promoter”).
  51. Authorised under Permit Numbers – NSW LTPS/16/07998 & SA T16/1821

PETstock’s Pet Photos with Santa Competition

  1. The PETstock Pet Photos with Santa Competition is open to Australian residents only aged 18 years and over excluding employees of PETstock and their families, or any other organisation linked to the competition in any way. By entering the Competition, you are agreeing to these terms and conditions.
  2. To enter, entrants must attend the PETstock event ‘Pet Photos with Santa’ held on 26 November 2016. Customers must book a time with their local store to have their pet’s photo taken with Santa and take the photo on their own camera or phone. If they do not have a suitable camera or phone, the store will be able to take the photo on their behalf. The customer will then need to upload these photos as outlined below (section 7) to be considered in this competition.
  3. PETstock accepts no responsibility for photos taken by staff members of the store or the rescue group. Receiving of these images is the responsibility of the individual and PETstock will accept no responsibility to lost, stolen, incomplete or delayed images, or for the quality of the images taken.
  4. A maximum of 1 entry per promotion period per person will be accepted.
  5. Promotion begins at 9am AEDT on Saturday 26 November 2016 and closes at 5pm AEDT Wednesday 30 December 2016.
  6. Winners will be selected based on a set judging criteria following the promotion period by Wednesday 30th November 2016. PETstock’s decision is final and no discussions will be entered into regarding the entries in the competition or the winner. The Promotion is a game of skill and entering competition does not guarantee a prize.
  7. Entrants entering via Facebook will be required to fill out all details as per the entry form provided. Entrants entering via Instagram will be required to use the hashtag #petstockassist and/or #petstocksanta when uploading their photo, this will automatically uploaded the photo in the competition..
  8. The winner will be selected based on the angle of the photo taken, their pet’s ability to interact with Santa and the happiness of the pet.
  9. There is 1 x $50 PETstock gift card to be won.
  10. The winner will be contacted by email or direct message following the promotion period and will be notified via email within 5 days of the end of the total Promotional Period (no later than 5pm AEDT on Wednesday 7th December 2016). Arrangements will be made for the prize to be posted to the winners’ nominated postal address.
  11. PETstock accepts no responsibility for late, incomplete, incorrectly submitted, corrupt or misdirected entries, claims or correspondence whether due to error, omission, alteration, tampering, deletion, theft, destruction, transmission interruption, communications failure or otherwise.
  12. The promoter is PETstock Pty Ltd (ABN 80 098 394 588) of 121 Lydiard Street North, Ballarat Central, VIC, 3350
  13. The Promoter accepts no responsibility for any problems or technical malfunction of any communication network or for any late, lost, incomplete, incorrectly submitted, delayed, illegible, corrupted or misdirected entries, claims or correspondence whether due to error, omission, alteration, tampering, deletion, theft, destruction, transmission interruption, communications failure or otherwise. The Promoter has no control over telephone communications, networks or lines and accepts no responsibility for any problems associated with them, whether due to traffic congestion, technical malfunction or otherwise. The Promoter is not liable for any consequences of user error including (without limitation) any costs incurred.
  14. The Promoter may, at its sole discretion, declare any or all entries made by an entrant invalid, and prohibit further participation by an entrant in this Promotion, if the entrant:
    a) fails to verify their personal details and/or eligibility to enter the Promotion to the Promoter’s satisfaction;
    b) tampers with or benefits from any tampering with the entry process or the operation of the Promotion;
    c) submits an entry which in the Promoter’s opinion is not in accordance with these terms and conditions;
    d) acts in a disruptive manner or with the intent to annoy, abuse, threaten or harass any other person; or
    e) engages in conduct in entering the Promotion which in the Promoter’s opinion is fraudulent, misleading, deceptive or generally damaging to the goodwill or reputation of the Promotion and/or Promoter. This includes where entrants share receipts or product labels to enter the Promotion or where entrants use multiple names or addresses to register multiple entries.
  15. If for any reason any aspect of this Promotion does not or is not capable of running as planned, including by reason of infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failures or any cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this Promotion, the Promoter may in its sole discretion cancel, terminate, modify or suspend the Promotion, or invalidate any affected entries.
  16. The Promoter, its associated agencies and companies and the agencies and companies associated with this Promotion will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this Promotion or accepting or using a prize, except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).
  17. The Promoter and its associated agencies and companies will not be liable for any damage to or delay in transit of prizes.
  18. The information entrants provide will be used by the Promoter for the purpose of conducting this Promotion and may also be used for the purposes specified in the Promoter’s privacy policy. The Promoter may disclose entrants’ personal information to companies and agencies connected with this Promotion.
  19. Please click here for details of PETstock’s privacy policy http://www.petstock.com.au/privacy-policy

PETstock Receive.Review.Reward Competition - Terms & Conditions

  1. The PETstock Receive.Review.Reward Competition is open to Australian residents only aged 13 years and over excluding employees of PETstock or any other company linked to the competition in any way. By entering the competition, you are agreeing to these terms and conditions.
  2. To enter, entrants must enter via the PETstock website during the promotional period and follow the prompts to answer all questions and leave appropriate contact details.
  3. PETstock accepts no responsibility for late, incomplete, incorrectly submitted, corrupt or misdirected entries, claims or correspondence whether due to error, omission, alteration, tampering, deletion, theft, destruction, transmission interruption, communications failure or otherwise.
  4. A maximum of 1 entry per promotion period per Facebook username will be accepted.
  5. Promotion begins at 7am AEDT on Monday 28th November 2016 and closes at 11.59pm AEST on Sunday 4th December 2016.
  6. PETstock will record all entries and winners will be selected at random following the promotion period by Friday 9th November 2016. PETstock’s decision is final. The Promotion is a game of chance and entering does not guarantee a prize.
  7. There are a total of 100 x 2kg Royal Canin Urinary Care dry cat food bags to be won with a total prize pool of up to $3,799 RRP. There are no cash alternatives to the prize offered.
  8. The winners will be notified via Email within 9 days of the end of the total Promotional Period (no later than 5pm AEST on Tuesday 13th December 2016). Arrangements will be made for the prize to be posted to the winners’ nominated postal address.
  9. All valid entries received during the Promotion Period will be entered in the prize draw and non-winning entries will also roll into the unclaimed prize draw, (if required).
  10. If any are prizes left unclaimed by 4th May 2016, PETstock may conduct an unclaimed prize draw to distribute any unclaimed prizes. The first valid entry drawn will win the unclaimed prize and the draw will continue until all unclaimed prizes have been distributed. This includes but is not limited prizes that are returned to sender due to invalid or insufficient postal details as supplied by entrant.
  11. The promoter is PETstock Pty Ltd (ABN 80 098 394 588) of 121 Lydiard Street North, Ballarat, VIC, 3350.
  12. The Promoter accepts no responsibility for any problems or technical malfunction of any communication network or for any late, lost, incomplete, incorrectly submitted, delayed, illegible, corrupted or misdirected entries, claims or correspondence whether due to error, omission, alteration, tampering, deletion, theft, destruction, transmission interruption, communications failure or otherwise. The Promoter has no control over telephone communications, networks or lines and accepts no responsibility for any problems associated with them, whether due to traffic congestion, technical malfunction or otherwise. The Promoter is not liable for any consequences of user error including (without limitation) any costs incurred.
  13. The Promoter may, at its sole discretion, declare any or all entries made by an entrant invalid, and prohibit further participation by an entrant in this Promotion, if the entrant:
    a) fails to verify their personal details and/or eligibility to enter the Promotion to the Promoter’s satisfaction;
    b) tampers with or benefits from any tampering with the entry process or the operation of the Promotion;
    c) submits an entry which in the Promoter’s opinion is not in accordance with these terms and conditions;
    d) acts in a disruptive manner or with the intent to annoy, abuse, threaten or harass any other person; or
    e) engages in conduct in entering the Promotion which in the Promoter’s opinion is fraudulent, misleading, deceptive or generally damaging to the goodwill or reputation of the Promotion and/or Promoter. This includes where entrants share receipts or product labels to enter the Promotion or where entrants use multiple names or addresses to register multiple entries.
  14. If for any reason any aspect of this Promotion does not or is not capable of running as planned, including by reason of infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failures or any cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this Promotion, the Promoter may in its sole discretion cancel, terminate, modify or suspend the Promotion, or invalidate any affected entries.
  15. The Promoter, its associated agencies and companies and the agencies and companies associated with this Promotion will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this Promotion or accepting or using a prize, except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).
  16. The Promoter and its associated agencies and companies will not be liable for any damage to or delay in transit of prizes.
  17. The information entrants provide will be used by the Promoter for the purpose of conducting this Promotion and may also be used for the purposes specified in the Promoter’s privacy policy. The Promoter may disclose entrants’ personal information to companies and agencies connected with this Promotion.
  18. Please click here for details of PETstock’s privacy policy http://www.petstock.com.au/privacy-policy
  19. NSW Permit Number: LTPS/16/09370.
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