Repeat Delivery

Your pet's favourite products, at your
door when you need them!

Repeat Delivery

Your pet's favourite products, at your door when you need them!

The benefits of repeat delivery

  • You set the schedule
  • If a product is on sale, you'll automatically get the sale!
  • Add or remove items easily
  • Cancel at any time you like
  • It's all automated, you never need to worry about running out again!

It's as easy as a ‘lick of a button!

Choose your product:

Select your schedule:

Add to cart:

Products available for Repeat Delivery





FAQs

How can I tell if the product I want is available for Repeat Delivery?

If this icon appears on the product page, it means the product is available for Repeat Delivery.

Where do I select the frequency of my delivery?

If a product is available there will be a dropdown box on the page of that product that will let you set how frequently you want the item delivered. This dropdown box will also appear on the cart page.

I've clicked to view my shopping cart, but I can't change the frequency of my delivery. How can I change this?

You can only request Repeat Delivery if you are a PETstock Family Values Loyalty Club Member.

Click here to sign in to your account or to sign up as a Member.

Will the price of my Repeat Delivery product always be the same?

No, the price of your selected product will vary depending on what promotions are happening at the time of your order being processed. For example, if your Repeat Delivery product is ever processed during a sale period, you'll receive the sale price for that delivery.

How can I change the frequency of my Repeat Delivery?

Sign in to ‘My Account' online and select the ‘My Recurring Orders' tab. Here's where you'll be able to change the frequency of your order.

Don't forget to click the ‘update' button to save your changes!

What if I need my order earlier?

Sign in to ‘My Account' online and select the ‘My Recurring Orders' tab. Here's where you'll be able to change the frequency of your order.

Don't forget to click the ‘update' button to save your changes!

How do I cancel or postpone my Repeat Delivery order?

Sign in to ‘My Account' online and select the ‘My Recurring Orders' tab. Here's where you'll be able to cancel or postpone your order.

Don't forget to click the ‘update' button to save your changes!

You're able to access your Repeat Delivery history and reactivate your repeat order at any time.

How much notice do you need to cancel or postpone my Repeat Delivery?

You can make alterations to your Repeat Delivery order right up until the day before your order is due to be processed.

How do I add more products to my order?

Simply create a new Repeat Delivery order and select the same frequency as your existing Repeat Delivery order.

Continue through to checkout and sing in to your Family Values account using the ‘My Account' tab.

Select ‘My Recurring Orders', where you can change the date of your next order to reflect your new order delivery date.

The two will be combined and processed together on the order due date.

How do I change my payment method for Repeat Delivery?

Sign in to ‘My Account' and select the ‘My Payment Method' tab. Update your current payment method and click ‘submit' to save your preferences.

I have noticed that a 1c charge from PETstock has appeared on my credit card. Why is this happening?

As part of the validation process for Repeat Delivery orders, a transaction of 1c will be charged to your credit card for a period of five days, after which time the value will be refunded in full.

Does PETstock have visibility of my payment details?

Your payment details are stored securely with PETstock's payment gateway provider (SecurePay). At no point does PETstock have visibility of your payment details.

Why can't I use PayPal for my Repeat Delivery?

Stay tuned! PayPal will soon be an available online payment method. Once available, you will be able to change your payment method to PayPal via the ‘My Payment Method' tab in ‘My Account'.

I received an email that said my Repeat Delivery order has failed, why?

The reason/s for which your Repeat Delivery order has failed will be highlighted in the email you received.

One common reason may be that your payment method needs updating. Check the ‘My Account' section to see that your payment method is still valid and update if necessary.

Another reason may be that the product you have on Repeat Delivery is out of stock or no longer available. If this is the case, please call 13 PETS (13 7387) to chat with a team member from our Online Store.

I've got a few items in my cart, but I only want one product on my Repeat Delivery order. How do I manage this?

Only enter delivery frequency information to the products you'd like to include in your Repeat Delivery order.

All items in your cart will be sent out together, then as frequently as you've indicated, only on the items you've selected for Repeat Delivery.

How will I know when my order has been sent?

You will receive an email from us three days before we send your Repeat Delivery order.

At this point you are able to make any changes you like to your order. We'll then send you a confirmation email once your order has been packed and is on its way to you!

What happens if my Repeat Delivery falls on a weekend or public holiday?

Your order will be processed on the next working day.


Terms and Conditions
Prices for Repeat Delivery products are in accordance with the prices on the PETstock website on the day of order processing. When multiple Repeat Delivery orders are scheduled for the same day, shipping costs will recalculate according to our Shipping Rates. PETstock's Terms & Conditions and Returns and Exchanges policies apply to all Repeat Delivery orders.

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