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PETstock Rewards - Terms and Conditions

  • Membership

    'PETstock' means PETstock Stores Pty Ltd ABN 80 098 394 588 and includes where appropriate PETstock's employees, agents, and contractors, officers and related bodies corporate (as that term is defined in the Corporations Act 2001 (Cth).

    'Members' means the members of PETstock Rewards and 'Member' means a person who has applied for membership and whose application has been accepted by PETstock.

    ‘PETstock Dollars’ refers to the amount of loyalty dollars earned with each Member transaction that are automatically accrued to the Member’s account.

    ‘PETstock Brand Cash’ refers to the amount of brand loyalty dollars earned with each Member transaction on participating brands, that are automatically accrued to the Member’s account.

    An applicant may apply to be a PETstock Rewards Member by signing up:

    Membership is only available to individuals. Trusts, partnerships, joint ventures, associations, corporations or any other body corporate cannot apply.

    PETstock may accept or refuse an application for membership in its absolute discretion. If an applicant does not provide the necessary information on the Application Form, that applicant may not be eligible to participate in PETstock Rewards.

    Membership rights are determined by PETstock from time to time and may include discounts for products purchased at PETstock stores.

    Discounts only apply to the member noted on the application form and may not be used in conjunction or combination with any other offer or promotion. Member discounts are not available on goods at 'sale' or 'special' prices.

    It is the responsibility of the Member to maintain a valid postal address, email address and mobile phone number with PETstock to continue to receive Member benefits.

    Participation

    By applying to PETstock Rewards, the applicant acknowledges and accepts the PETstock Rewards Membership terms and conditions. These terms and conditions are binding to an applicant upon the issue of approved Membership.

    Each Member consents and agrees to receive marketing information, offers and special discounts from PETstock. A Member may choose to opt out at any time by either unsubscribing from their notification using the tools provided in the sent communication, by contacting their store or PETstock Head Office on [email protected].

    If requested, a Member must produce proof of membership if seeking the benefit of any discount or other benefit offered to Members, or upon request by PETstock. This is currently through provision of their membership number or appropriate form of identification such as a current drivers licence.

    Any liability arising out of or in any way connected with a Member's participation in PETstock Rewards is the responsibility of that Member.

    PETstock is not liable in any way whatsoever for any injury or loss (including any indirect or consequential loss) of any kind to person or property suffered by any Member whether by reason of any act or omission, deliberate or negligent, of PETstock in connection with PETstock Rewards, including injury or loss incurred whilst participating in any activity of PETstock Rewards or PETstock or in any activity in which Members are invited to participate. This condition is subject to any liability with may not be lawfully excluded, in which case such liability will be limited to the greatest extent permitted by law.

    All discounts for Members for purchases at PETstock stores are subject to availability.

    Member discounts are not negotiable, non-transferable, or redeemable for cash.

    PETstock makes no warranty or representation as to the quality, suitability or merchantability of any goods or services offered as prizes.

    PETstock shall not be liable in any way if benefits or promotions are unavailable as a result of a technical malfunction, operator fault, errors resulting from computer hardware or software errors or failure.

    Members indemnify PETstock for and against any loss or claim suffered or incurred by PETstock arising from or in connection with, a breach of these terms and conditions by a Member.

    PETstock Rewards, components of PETstock Rewards and its associated promotions may be amended or withdrawn by PETstock at any time without notice.

    PETstock does not warrant in any way that the discounts or benefits for Members will be available at any particular time or times or in any particular place.

    PETstock Dollars

    Customers must be a PETstock Rewards Member to qualify to earn PETstock Dollars.

    Members receive $10 in PETstock Dollars for every $500 spent on all products excluding: Adoption, Pet sitting, gifts cards, donations to PETstock Assist and their associated products & charity items, products eligible for Brand Cash, freight, Autoship purchases, gas Bottle sales and refills and microchipping.

    Members will receive $2.50 in PETstock Dollars for every $500 spent on equine food products.

    PETstock Dollars can be redeemed at any time in-store or online at www.petstock.com.au on all products excluding gift cards, pet adoption, microchipping, Autoship purchases and shipping.

    PETstock Dollars may be redeemed by the member immediately after they are earned. PETstock Dollars are non-transferable and cannot be redeemed for cash. PETstock Dollars earned on goods and subsequently returned or refunded will be cancelled.

    If a Member does not make a purchase for a period of three (3) months from the end of the month they make their last purchase, their PETstock Dollars will be divested and the balance reverts to zero. If a Member shops at PETstock at least once every three (3) months, (‘Remains Active’) PETstock Dollars will expire after twelve (12) months and their balance reverts to zero.

    PETstock Dollars are not earned when a member opts to Price Match.

    Any queries in regards to PETstock Dollars need to be submitted in writing to the PETstock Customer Experience Team at [email protected]. In case of dispute, PETstock's decision shall be final and binding.

    Grooming

    Members earn PETstock Dollars at a rate of three times the base for grooming services. Grooming services are limited to services performed by a PETstock Groomer and are restricted to the following treatments:

    • Parasite control
    • Bathing and drying
    • Brushing and combing
    • Nail clipping
    • Hair clipping
    • Ear cleaning / plucking

    Members receive one (1) free colour (chalk) and/or nail colour in a PETstock grooming salon. If a Member opts for both a colour and a nail colour, they must be processed in one transaction.

    Members receive a maximum of one (1) free DIY dog wash at PETstock per calendar year.

    Puppy School

    Members earn PETstock Dollars at a rate of three times the base (‘Triple Dollars’) for Puppy School class fees with PETStock Puppy School only when they complete their puppy’s profile on the PETstock Rewards App.

    Members earn PETstock Dollars at a rate of three times the base (‘Triple Dollars’) for Level One Obedience training with PETStock Puppy School.

    PETstock VET

    Members receive PETstock Dollars on Vet Fees and $20 off their very first PETstock VET consultation. They will also receive one (1) free annual nurse dental check and one (1) free nurse weight & nutrition check at a PETstock VET to a maximum of one (1) per member, per calendar year.

    Dental checks and Nutrition checks are only available at PETstock VET hospitals not animal health centres.

    PETstock Brand Cash

    Customers must be a PETstock Rewards Member to qualify for Brand Cash.

    Members will receive Brand Cash to the value of 15% of the scanned price of an individual brand of participating premium food and flea, tick and worm treatments, which will be automatically added to the Members PETstock Rewards account.

    Brand Cash is redeemable on the same brand and is not restricted by size, category or type of food i.e. dry and wet. Brand Cash is not able to be redeemed on the same day that it is earned, but is redeemable 24 hours after the transaction in which it was earned.

    Brand Cash is not earned when a member opts to Price Match, except when Price Matching to www.petstock.com.au

    15% Brand Cash back is available on the following participating brands.

    Premium Food brands:

    • Advance
    • Balanced Life
    • Big Dog
    • Blackhawk
    • Canidae
    • Earthborn Holistic
    • Eukanuba
    • Hill’s Science Diet
    • Holistic Select
    • Nutro
    • Prime (spd BARF only)
    • Proplan
    • Royal Canin
    • Vet’s All Natural
    • Ziwi Peak
    • K9 Natural
    • Feline Natural

    Flea, Tick and Worming treatment brands:

    • Advantage
    • Advantix
    • Advocate
    • Bravecto
    • Capstar
    • Cazitel
    • Comfortis
    • Comfortis Plus
    • Drontal
    • Frontline Plus
    • HeartGard
    • Interceptor
    • Kiltix
    • Milbemax
    • NexGard
    • NexGard Spectra
    • ParaGard
    • Profender
    • Revolution
    • Sentinel
    • Seresto
    • Simparica

    VET Frequent Buyer Program

    PETstock Rewards Members are eligible for one free bag of Royal Canin Prescription Diet after ten (10) bags are purchased. The ten bags must be of the same size and variety.

    Customers must be a PETstock Rewards Member to qualify for the Frequent Buyer Program. Bag purchase amounts will be calculated automatically at the store register.

    Once ten bags have been purchased, the Frequent Buyer Voucher will be issued to Members for redemption. Redeemed bags must only be for the same variety in the same size grouping. It is the Members' responsibility to ensure that their details are kept up to date with their store, in order to receive updates regarding the Frequent Buyers program.

    Frequent Buyers Vouchers are not transferable or redeemable for cash. Redemptions cannot be altered or swapped for another product. Members must present their Frequent Buyer Voucher in store to redeem their free product.

    Frequent Buyer Vouchers must be redeemed within four months of issue.

    Member Reward Dollars are not accrued with the free product redemption.

    Please note that bonus bag sizes are not eligible for accrual.

    PETstock reserves the right to cancel, modify or restrict the Frequent Buyer Program or aspects of the Program at any time with or without notice.

    Changes and Termination

    Member rights are valid until terminated or cancelled by PETstock (in its absolute discretion) or until the Member notifies their nominated PETstock store that he or she wishes to terminate their Membership.

    PETstock may, in its absolute discretion and without giving reasons for its decision, at any time and without notice cancel any membership or substitute advertised discounts for any other item of a comparable value.

    A Member may terminate participation in PETstock Rewards by calling the PETstock Customer Experience Team on 13PETS or by contacting their local store.

    PETstock may terminate a Membership without notice for any reason including, without limitation, if a Member:

    • fails to comply with these Terms and Conditions;
    • provides PETstock with any misleading information;
    • registers and/or activates more than one account.

    General

    PETstock reserves the right to vary these terms and conditions at any time for any reason and without notice to Members.

    A copy of the current PETstock Rewards terms and conditions can be obtained from www.petstock.com.au.

    For the avoidance of doubt, these terms and conditions supersede and replace any and all previous terms and conditions specifically governing PETstock Rewards (previously PETstock Family Values).

    Members participating in PETstock Rewards and its associated promotions are bound by these terms and conditions and are subject to any other conditions imposed by PETstock from time to time.

    Any questions regarding PETstock Rewards should be referred to your local PETstock store or by contacting the PETstock Customer Experience Team at [email protected]

    PETstock holds and uses a Member's personal information in accordance with PETstock's privacy policy.

    Privacy Statement

    PETstock's Privacy Policy can be found at www.petstock.com.au/help/privacy-policy.

    PETstock Stores Pty Ltd ABN 80 098 394 588 does not sell or lease personally identifying information (such as your name, address, telephone number, bank and credit card account numbers) to non- affiliated companies or entities. PETstock does record information regarding the purchases made by Members to help us provide you with special offers and other information. PETstock may use this information to provide you with personally tailored coupons, offers or other information.

    Third Party Information

    We may disclose your personal information to:

    • our employees, related bodies corporate, contractors or service providers; and
    • suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes;

    In the unlikely event of an investigation into suspected unlawful or improper activity, a law enforcement agency or government agency may exercise its legal authority to inspect the web server's records (e.g. in relation to hacking or abusive messages). For more information on how we collect and use your personal information, please refer to our Privacy Policy.

    PETstock will send relevant offers and/or information from our preferred suppliers to our Members where we feel that information is of particular benefit or of interest to our Members.

    Frequently Asked Questions

    For more information regarding PETstock Rewards, please refer to our Frequently Asked Questions page at www.petstock.com.au/help/faq

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