Smart Price Guarantee
Find a better deal on an identical item, and we'll match it.
We don’t want a little thing like price to come between us. Shop for pet supplies with confidence, knowing that you are receiving the lowest price and getting the high quality Petstock service you expect with our Smart Price Guarantee.
1. Record
Take a screenshot, send us a website link or take a clipping from a catalogue or similar as evidence of the lower priced item. Remember it must be identical to the item available at Petstock.
2. Contact
Call, email or visit your local Petstock store to show us your record of the cheaper priced item. We’ll work with you directly to review the item based on our Price Match Policy.
3. Match
Once approved, we’ll process your purchase at the matched price to make you and your Buddy happy!Shopping In-Store?
If you happen to find the same product in Australia for less, let us know and we will match it.
Shopping Online?
Petstock Online will match any Australian online competitor’s price providing Petstock Terms and Conditions are adhered to. If you make the effort to bring this to our attention we will offer that same price on any identical stocked item (same brand, model, colour and quality) and offer you the same Petstock service.
Smart Price Guarantee Terms & Conditions
- Petstock reserves the right to refuse a Smart Price request if the price falls below cost. Smart Prices are at our sole discretion.
- For a Smart Price to take place, the customer must be a member of our Petstock Rewards program.
- A competitor’s publicly advertised price must be produced by the customer to the Petstock team.
- The products must be an identical product that is in stock in the quantity requested and available for sale by both the competitor and Petstock at the time of quoting (i.e. no backorders or rainchecks).
- We will only Smart Price match a product that is available within a 15 km radius from our store or at that store manager’s discretion for products outside a 15 km radius.
- The product must be new and identical: including brand, model, year of manufacture and colour. Identical is defined by same brand, model, year of manufacture, colour, size, flavour, variety and quality.
- Smart Price requests will not be considered retrospectively after an order has been placed or purchase completed with Petstock.
- The Smart Price request must include all associated costs, including GST & taxes, delivery, freight, fees and charges.
- The Smart Price request must include any bonus offers or accessories offered by Petstock.
- Excludes any cash back offers and reproductions (e.g. photocopies, print outs etc.) from the matching retailer.
- Petstock will not Smart Price match against marketplaces, independent sellers, or any websites that do not sell directly to the general public.
- Our Customer Experience team will aim to get to your Smart Price request within 24 hours. However, in busy periods the response time may be slightly delayed.
- Smart Price requests will not earn Petstock Dollars or Brand Cash through our Petstock Rewards Program.
- Smart Prices do not automatically apply to future transactions.
- Smart Prices do not apply to the Auto-Ship / Repeat Delivery service.
- Petstock Dollars and/or Brand Cash will still be earned when price matching an in-store product from any Petstock store or against Petstock's online store — excluding Auto-Ship / Repeat Delivery.
This is an extract from our full Terms and Conditions. You can view the complete Terms and Conditions here