Petstock logo
Terms & Conditions

Effective: 8 November 2023


This Website and its contents are provided on an 'as is' basis. While we will use our reasonable endeavours to ensure the accuracy, adequacy, and completeness of information on this Website, we do not (except to the extent required by law), make any representations or warranties in this respect. For example (but without limitation):

  • Illustrations, photos, and packaging are only a representation of the products advertised, variations may occur from store to store;
  • Prices and colours of products may change, and all products are subject to availability;
  • Variations to products may occur from time to time for various reasons (including changes in seasonal range, or product specifications);
  • Despite every effort to accurately duplicate each product's colours on this Website, they are intended as a guide only and actual colours may vary. The colours you see online will also depend on your screen display and settings, therefore, we cannot guarantee that your monitor's display of any image will accurately reflect the colour of the product on delivery;
  • Description of products are summaries only (with further information available on request to us);
  • Due to technical or human error, information may be recorded incorrectly or omitted;
  • We will not be responsible for the lack of stock due to supplier problems;
  • We reserve the right to limit purchases to normal retail quantities.

Due to the nature of the internet and online services, we cannot warrant that access to this Website will be uninterrupted or error-free, that defects will be corrected or that the site or the server that makes it available are free of viruses, bugs or anything similar that may impact the functionality, accuracy and/or reliability of the website.


This Website together with the Affiliated Websites are owned and operated by PETstock PTY LTD and/or its wholly owned subsidiaries. You acknowledge that by accessing or using the Website and any services supplied via this Website (Services) you agree to be bound by the following terms and conditions (Terms). Please read these Terms carefully. If you do not accept these Terms, please refrain from using the Website.

From time to time we may need to revise these Terms to reflect changes in laws and in the way that we operate. We reserve the right to change these Terms at any time. We will notify you of that change by giving you reasonable notice of the changes and updating the "last updated" notice at the top of this page. We will use our reasonable endeavours to do this at least 7 days before any revised terms take effect, but in some circumstances, we may need to introduce changes to these Terms more immediately. By continuing to use the Website and Affiliated Websites after a change to the Terms, you agree to be bound by the amended Terms. You should check from time to time to see if the Terms have changed. If you do not agree with the Terms, you may elect not to access this Website.


In these Terms, the following words have the meanings set out as follows:

  • "Affiliated Website" means any website (other than this Website) containing content owned and operated by PETstock PTY LTD.
  • "Autoship / Repeat Delivery" means the subscription service offered by us for the purpose of enabling customers to receive the same goods from us on a recurring basis.
  • "Content" means any software, data, information, pictures, graphics and other materials published or made available on the website, including all third party content and user generated content.
  • "Member" means a user that has completed our registration process and created an Account.
  • "PETstock PTY LTD" means PETstock PTY LTD and its wholly owned subsidiaries.
  • "Product" means the goods and / or services being offered by us and promoted through the Website or Affiliated Website.
  • “Product Information” means the specific information relating to a Product as set out on the Product Page.
  • “Product Page” means the relevant page of the Website or Affiliated Website on which a specific Product is promoted.
  • “Product Order” means your Request or that part of your Request we confirm as acceptable.
  • “Request” means the order placed by you for the relevant Products in the Shopping Cart.
  • “Shopping Cart” means that purchase section of the Website displaying the Products that you intend to purchase.
  • “Third Party Information” means information other than Product Information on the Website or Affiliated Website including certain data, news, research, statistics stories, photographs, opinions and information.
  • "User" means any user of the Website.
  • "We", "us", "our" and “Petstock” are a reference to PETstock PTY LTD.
  • “Website” means this website or any other site, services (including web-services), software, application or media managed by us.
  • “You" and "your" are a reference to you.


Terms and Conditions Overview