Promotion Terms and Conditions
Double Bay Grand Opening Promotions
20% Off Storewide
Offer valid Thursday 18th September – Sunday 21st September at Petstock Double Bay only. Excludes Treat of the Month, Toy of the Month, Live Animals, Equine Health & Food Ranges, Bulk Poultry Food, Rural Products, Every Day Multibuys, Shelf Price Drop, Services, Gift Cards, Petstock Foundation Donations & Adoptions. Not available online or for special order. retail quantities only. No rainchecks.
Pet Cash Spend and Earn
Offer valid Saturday 20th September – Sunday 21st September at Petstock Double Bay only. Petstock Rewards Members only. Spend must be in a single transaction on eligible purchases. Exclusions apply. Pet Cash expires 3 months after earn. Offer may be withdrawn at any time. Click here for full Pet Cash T&Cs.
Free DIY Wash
Offer valid Saturday 20th September – Sunday 21st September at Petstock Double Bay only. Two dogs per customer per day. 10 mins per dog. Everyday Rewards - Boost your Budget
Double Bay $10 Pet Cash offer
Sign up for Petstock Rewards between Monday 1 September and Thursday 18 September using the flyer or poster distributed in the Double Bay area and receive $10 Pet Cash added to your account by 19 September.
Pet Cash is valid for 3 months from the date it's loaded.
For full Pet Cash terms and conditions, click here.
Cat Lovers Festival Sydney
^Open to Australian residents 18yrs+ who scan their ticket to the Cat Lovers Festival Sydney and sign up as a Petstock Rewards Member. The promotion commences 9:00 AEDT on 23/08/2025 and concludes at 17:00 AEST on 24/08/25.
One entry awarded per eligible member. Draw - 12 noon AEST 02/09/2025 at Petstock National Support Office, 1 Humffray Street North, Bakery Hill, VIC, 3350.
The winner will be contacted by 09/09/2025. Total prize value $503.31 AUD (inc GST). Promoter is Petstock Pty Ltd ABN: 80 098 394 588 of Petstock National Support Office, 1 Humffray Street North, Bakery Hill, VIC, 3350
Dog Lovers Festival Sydney
^Open to Australian residents 18yrs+ who scan their ticket to the Cat Lovers Festival Sydney and sign up as a Petstock Rewards Member. The promotion commences 9:00 AEDT on 23/08/2025 and concludes at 17:00 AEST on 24/08/25.
One entry awarded per eligible member. Draw - 12 noon AEST 02/09/2025 at Petstock National Support Office, 1 Humffray Street North, Bakery Hill, VIC, 3350.
The winner will be contacted by 09/09/2025. Total prize value $520.36 AUD (inc GST). Promoter is Petstock Pty Ltd ABN: 80 098 394 588 of Petstock National Support Office, 1 Humffray Street North, Bakery Hill, VIC, 3350
Petstock SA UNLIMITED Petwash Subscription
- Must be a Petstock Rewards Member to be eligible for the Unlimited PETwash Subscription. Not a Member? Sign up today it’s free.
- The Unlimited PETwash is limited to one (1) dog per subscription, upon sign up we allocate your subscription against each individual dog’s breed, colour & name.
- Unlimited PETwash allows for unlimited washes for each subscribed dog, which is renewed every 4 weeks (28 days) from the date of activation.
- The PETwash service is ‘Do It Yourself’, however at all times Petstock staff are trained to assist, should you need any guidance operating our PETwash facilities.
- PETwash is limited to use within our store opening hours, Petstock reserve the right to close or alter store opening hours
- No other discounts/special offers are valid in conjunction with the Unlimited PETwash subscription.
- To cancel your subscription, you must request this in writing by email to sophie.weller@petstock.com.au.
- No refund or credit is given for any unused portion of the monthly subscription in the event of early cancellation.
- Seven (7) days notice must be given for any cancellation.
- In the event of any pricing, terms and conditions changes, this will be communicated to you in writing by post/email.
- Your Unlimited Monthly Subscription is taken in advance of services rendered.
- Price changes will take immediate effect for new customers, and will be applied after 30 days notice to existing customers.
- Ezidebit charge a dishonour fee of $21.90 in the event insufficient funds are in your account on the date it attempts to take your monthly subscription fee.
Canberra Home and Leisure Show – Free Puppy Groom Voucher
Canberra Home and Leisure Show – Free Puppy Groom Voucher
- Customer must be a member of Petstock Rewards to redeem their Free Puppy Groom - if not a member, the customer must sign up
- One groom per member and per dog
- The voucher must be relinquished by the customer at a Petstock Grooming Salon/Store to redeem the offer
Royal Canin & Petstock Voucher Competition 2024 - Winners
Week | First Name | Last Name | Store Shopped | Drawn Date |
---|---|---|---|---|
Week 1 | Kelly | Maher | Online | 7th May |
Week 2 | Carrieinn | Foster | Ballina | 14th May |
Week 3 | Susan | Ford | Belconnen | Redrawn |
Week 4 | Katy | Brennan | Darwin | Redrawn |
Week 5 | Danielle | Kennedy | Delacombe | 4th June |
Week 6 | Paige | Henderson | Shepparton | 11th June |
Week 7 | Simrit | Purba | Online | Redrawn |
Week 8 | Sofie | Coote | Mount Gambier | 25th June |
Week 9 | Krystal | Lagana | Shepparton | 2nd July |
Week 10 | REDRAW | |||
Week 11 | John | Aridas | Brighton East | 16th July |
Week 12 | Emily | Cutler | Online | 23rd July |
Week 13 | Marta | Dziedzicki | Northcote | 30th July |
Lapsed Coupon
Petstock coupons are not redeemable for cash and cannot be used for payment of credit or Petstock retailer accounts. Must spend a minimum of $20 to be redeemed and can only be used in a single transaction. Purchases exceeding balance require a different payment method. Valid until the expiry identified on the email. Must be used in the member account linked to the email address the voucher was sent to. Excludes all gift cards, Prescription Diet, multi buy offers, equine products and all services including Petstock Vet and donations to the Petstock Foundation.
Anniversary Coupon
Petstock coupons are not redeemable for cash and cannot be used for payment of credit or Petstock retailer accounts. Must spend a minimum of $10 to be redeemed and can only be used in a single transaction. Purchases exceeding balance require a different payment method. Valid until the expiry identified on the email. Must be used in the member account linked to the email address the voucher was sent to. Excludes all gift cards, Prescription Diet, multi buy offers, equine products and all services including Petstock Vet and donations to the Petstock Foundation.
September Double Bay Petstock Social Media Competition
- The Petstock Social Media Competition is open to Australian residents only, aged 18 years and over excluding employees of Petstock Group & Woolworths Group including their families. This also includes any other organisation linked to the competition in any way. By entering the Competition, you are agreeing to these terms and conditions.
- To enter the winner must: Complete all three steps on either Facebook or Instagram.
a. Follow Petstock Australia on your chosen platform.
b. Like the competition post.
c. Tag a friend in the comments of the competition post. - No maximum number of entries! Users can enter as many times as they like.
- Promotion begins on Friday 18th September and concludes on the Tuesday 23rd September.
- The selected winner on Instagram and Facebook will receive a $500 Petstock Voucher each.
Petstock’s Social Team will choose the winners based on the conditions of entry. Petstock’s decision is final, and no discussions will be entered into regarding the entries in the competition or the winner. - Entering the competition does not guarantee a prize.
- The winners will be selected by the Petstock Social Team based on the meeting the above criteria.
- The Facebook winner will be contacted on Facebook through a private message. The Instagram winner will be contacted on Instagram through a private message. Winners will have 48hours to provide relevant details to claim their prize.
- Petstock accepts no responsibility for late, incomplete, incorrectly submitted, corrupt or misdirected entries, claims or correspondence whether due to error, omission, alteration, tampering, deletion, theft, destruction, transmission interruption, communications failure or otherwise.
- The promoter is Petstock Pty Ltd (ABN 80 098 394 588) of 1 Humffray St N, Bakery Hill VIC 3350.
- The Promoter accepts no responsibility for any problems or technical malfunction of any communication network or for any late, lost, incomplete, incorrectly submitted, delayed, illegible, corrupted or misdirected entries, claims or correspondence whether due to error, omission, alteration, tampering, deletion, theft, destruction, transmission interruption, communications failure or otherwise.
- The Promoter has no control over telephone communications, networks or lines and accepts no responsibility for any problems associated with them, whether due to traffic congestion, technical malfunction or otherwise. The Promoter is not liable for any consequences of user error including (without limitation) any costs incurred.
- The Promoter may, at its sole discretion, declare any or all entries made by an entrant invalid, and prohibit further participation by an entrant in this Promotion, if the entrant: a) fails to verify their personal details and/or eligibility to enter the Promotion to the Promoter’s satisfaction; b) tampers with or benefits from any tampering with the entry process or the operation of the Promotion; c) submits an entry which in the Promoter’s opinion is not in accordance with these terms and conditions; d) acts in a disruptive manner or with the intent to annoy, abuse, threaten or harass any other person; or e) engages in conduct in entering the Promotion which in the Promoter’s opinion is fraudulent, misleading, deceptive or generally damaging to the goodwill or reputation of the Promotion and/or Promoter. This includes where entrants share receipts or product labels to enter the Promotion or where entrants use multiple names or addresses to register multiple entries.
- If for any reason any aspect of this Promotion does not or is not capable of running as planned, including by reason of infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failures or any cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this Promotion, the Promoter may in its sole discretion cancel, terminate, modify or suspend the Promotion, or invalidate any affected entries.
- The Promoter, its associated agencies and companies and the agencies and companies associated with this Promotion will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this Promotion or accepting or using a prize, except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).
- The Promoter and its associated agencies and companies will not be liable for any damage to or delay in transit of prizes.
- The information entrants provide will be used by the Promoter for the purpose of conducting this Promotion and may also be used for the purposes specified in the Promoter’s privacy policy. The Promoter may disclose entrants’ personal information to companies and agencies connected with this Promotion.
a. Please click here for details of Petstock’s privacy policy
b. Petstock will have the rights to re-share any content shared during the competition as per the Petstock Social Media Terms & Conditions | Petstock.com.au