‘Application Form’ means the application form for Membership as amended by Petstock from time to time, the current version of which is available here.

‘App' means Petstock’s mobile application called the “Petstock App” (if available).

‘Australian Consumer Law’ means Schedule 2 to the Competition and Consumer Act 2010 (Cth);

’Autoship’ means the subscription services offered by Petstock for the purpose of enabling customers to receive the same goods from Petstock on a recurring basis.

‘Brand Cash’ means brand loyalty dollars earned with each eligible purchase transaction on participating brands that are accrued to the Member’s Petstock Rewards Account.

‘Brand Cash Participating Brand’ means a brand listed as a Brand Cash participating brand under the Prior Terms & Conditions and also available on our website here.

‘Everyday Rewards’ refers to the customer loyalty program which Woolworths Group Limited operates throughout Australia under the Everyday Rewards T&Cs.

‘Everyday Rewards account’ has the meaning given in the Everyday Rewards T&Cs.

‘Everyday Rewards Member’ has the meaning given to the term ‘Member’ in the Everyday Rewards T&Cs, and ‘Everyday Rewards Membership’ has a corresponding meaning.

‘Everyday Rewards points’ has the meaning given in the Everyday Rewards T&Cs.

‘Everyday Rewards T&Cs’ means the terms and conditions as amended and published on the Everyday Rewards website from time to time, available at www.everyday.com.au

‘Excluded Products & Services’ means gift cards, adoption fees, microchipping, veterinary medications and services, purchases made on Autoship and shipping.

‘Linked Member’ has the meaning given in clause 52 of these Terms and Conditions.

'Member' means a person who has applied for membership of the Petstock Rewards Program and whose application has been accepted by Petstock, and ‘Membership’ has a corresponding meaning.

'Members' means the members of the Petstock Rewards Program.

‘Pet Cash’ means rewards dollars earned on an eligible transaction under these terms & Conditions that are accrued to the Member’s Petstock Rewards Account.

‘Pet Cash Amount’ means the amount of Pet Cash a Member may earn when purchasing a Pet Cash Participating Product or making an eligible purchase as part of a Pet Cash Promotion.

‘Pet Cash Participating Product’ means a product referred to in clause 39.

‘Pet Cash Promotion’ means a special promotion run by Petstock from time to time which allows Members to earn Pet Cash on certain purchases from a Petstock Site during a certain period of time, details of which will be available on our website here from time to time.

'Petstock' means Petstock Pty Ltd ABN 80 098 394 588 and includes where appropriate Petstock's employees, agents, and contractors, officers and Related Bodies Corporate.

‘Petstock Dollars’ means loyalty dollars earned with an eligible purchase transaction that are accrued to the Member’s account.

‘Petstock Group’ means Petstock and its Related Bodies Corporate.

‘Petstock Rewards’ means rewards and benefits under the Petstock Rewards Program.

‘Petstock Rewards Program’ means the Petstock loyalty and rewards program operated by Petstock in accordance with these Terms & Conditions, as amended from time to time.

‘Petstock Rewards Account’ means your account with the Petstock Rewards Program.

‘Petstock Site’ means a Petstock branded store or digital platform in Australia.

‘Prior Brand Cash Rules Expiry Date’ means the Brand Cash expiry date as determined under the Prior Terms & Conditions.

‘Prior Terms & Conditions’ means the terms and conditions of the Petstock Rewards Program in place on 30 June 2025 and which are available here.

‘Related Body Corporate’ has the meaning given to it in the Corporations Act 2001 (Cth).

‘Reward’ means a benefit accrued or awarded under the Petstock Rewards Program, in accordance with these Terms and Conditions.

‘Terms & Conditions’ means these terms and conditions on this page, as amended and published on www.petstock.com.au from time to time.

‘We’, ‘us’ and ‘our’ are references to Petstock.

‘You’ and your’ are references to you.

8 - By applying for Membership, the applicant acknowledges and accepts these Terms and Conditions, which will apply upon the issue of an approved Membership.

9 - Each Member consents and agrees to receive marketing information, offers and special discounts from Petstock and Petstock Group members. A Member may choose to opt out at any time by either unsubscribing from notifications using the tools provided in the sent communication or by contacting their store or Petstock Head Office on customerservice@petstock.com.au.

10 - If requested, a Member must produce proof of Membership if seeking the benefit of any Reward, discount or other benefit offered to Members, or upon request by Petstock. This is currently through provision of their Membership number or appropriate form of identification such as a current drivers licence.

11 - Any liability (including for tax) arising out of or in any way connected with a Member's participation in the Petstock Rewards Program is the responsibility of that Member.

12 - Nothing in these Terms and Conditions excludes, modifies or purports to exclude or modify the statutory consumer guarantees set out in the Australian Consumer Law (Non-Excludable Guarantees). The Australian Consumer Law implies terms, conditions or warranties into contracts for the supply of goods or services that cannot be excluded (Non-excludable Guarantees).

13 - If the Australian Consumer Law or any other legislation implies a condition, warranty or term into these Terms and Conditions or provides statutory guarantees in connection with the goods or services supplier, Petstock’s liability for breach of such condition, warranty or other term or guarantee is limited, to the extent it is able to do so, to:

in the case of the supply of products, Petstock doing one or more of the following:

• replacing the products, or supplying equivalent goods;
• repairing the products;
• paying the cost of replacing the goods or of acquiring equivalent products; or
• paying the cost of having the relevant goods repaired; or

in the case of the supply of services, Petstock doing either or both of the following:

• supplying or arranging for the supply of the services again; and/or
• paying the cost of having the services supplied again.

14 - Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, Petstock is not responsible for and excludes any liability, loss, damage or expense incurred by a Member in connection with Petstock Rewards Program, including injury or loss incurred whilst participating in any activity of Petstock Rewards Program or Petstock or in any activity in which Members are invited to participate, except to the extent that such loss, damage or expense arises as a direct result of Petstock’s wilful misconduct or negligence.

15 - All discounts for Members for purchases at Petstock stores are subject to availability.

16 - Member discounts are not negotiable, are non-transferable, and are not redeemable for cash.

17 - To the maximum extent permitted by law:

Petstock makes no warranty or representation as to the quality, suitability or merchantability of any goods or services offered or redeemed as Rewards; and
Petstock will not be liable in any way if Rewards, benefits or promotions are unavailable as a result of a technical malfunction, operator fault, errors resulting from computer hardware or software errors or failure.

18 - Petstock does not warrant in any way that the Rewards, discounts or benefits for Members will be available at any particular time or times or in any particular place.

19 - For purchases made online, the Petstock Terms and Conditions, available here, will apply

General

37. Customers must be a Member of the Petstock Rewards Program and use their Membership when purchasing from a Petstock Site to be eligible to earn Pet Cash.

38. When purchasing a Pet Cash Participating Product, Members will receive the corresponding Pet Cash Amount for that product, subject to these Terms & Conditions.

39. The list of Pet Cash Participating Products and corresponding Pet Cash Amount is subject to change from time to time. The current list of Pet Cash Participating Products and corresponding Pet Cash Amount is available on our website here, so please check regularly for the updated list. All products and brands are subject to availability.

40. Members may also earn Pet Cash when making eligible purchase as part a Pet Cash Promotion. The Pet Cash Amount and other details of a Pet Cash Promotion will be available on our website here from time to time, so please check when a Pet Cash Promotion is running.

41. Any Pet Cash earned will be added to the Member’s Petstock Rewards Account.

42. Pet Cash is redeemable prior to expiry on the purchase of any products or services from a Petstock Site, excluding the Excluded Products & Services.

43. Pet Cash earned from the purchase of a Pet Cash Participating Product is redeemable two hours after the transaction in which it was earned.

44. Pet Cash earned from a Pet Cash Promotion is redeemable 7 days after the transaction in which it was earned.

45. Pet Cash is not earned when a Member opts to price match (except where price matching to Petstock’s website).

46. Pet Cash is not transferable and cannot be redeemed for cash.

47. Pet Cash earned on Pet Cash Participating Products or purchases made during a Pet Cash Promotion that are subsequently returned or refunded will be cancelled.

48. Any queries regarding Pet Cash need to be submitted in writing to the Petstock Customer Experience Team at customerservice@petstock.com.au.

Pet Cash Expiry

49. Pet Cash will expire three months from the end of month in which it is are earned, at which time it will be cancelled and no longer available for use.

50. Members can track when their Pet Cash is expiring by asking a team member in-store, when logged into their Petstock Rewards Account online or on the App (if available).

51. You may be reminded that your Pet Cash is expiring via email, SMS or a call from our Customer Service Team, so make sure your details are kept up to date.

CHANGES AND TERMINATION
58. Members acknowledge that:
a) the Petstock Rewards Program is a program that Petstock offers to reward loyal customers;
b) the Petstock Rewards Program is an additional benefit offered by Petstock to its customers;
c) from time-to-time Petstock may need to make changes to aspects of the Petstock Rewards Program, for example, to reflect operational changes, changes in law and changes in suppliers or availability of products; and
d) it may also need to cancel or vary access to the Program as a result of these changes, or where Members have not complied with the terms of the Petstock Rewards Program.

59. Member rights are valid until:
    e) terminated or cancelled by Petstock (acting reasonably and in accordance with these Terms and Conditions);
    f) the relevant Rewards expire in accordance with these Terms and Conditions; or
    g) the Member notifies their nominated Petstock store that he or she wishes to terminate their Membership.

60. If we determine that you have used the Rewards or any discounts in an excessive, unreasonable or fraudulent manner, we may, acting reasonably, cancel, revoke or limit your right to enjoy the Rewards and other benefits under the Petstock Rewards Program immediately by notice to you. If you believe we have unreasonably cancelled, revoked or limited your right to enjoy the Rewards, you can contact our Customer Experience Team at customerservice@petstock.com.au or call 13PETS.

61. A Member may terminate their participation in Petstock Rewards at any time by calling the Petstock Customer Experience Team on 13PETS or by contacting their local store. Any Petstock Dollars and Brand Cash accrued at the date of the termination will be forfeited. Any purchases made after the date of the termination will not accrue any Petstock Rewards. Refer to the Everyday Rewards T&Cs to confirm what happens to your Everyday Rewards points in this scenario.

74. We retain the right and discretion (but not the obligation) to edit, delete, reject or remove any comment which you post or seek to post in the comments areas of the public-facing pages of the website.

75. You grant us a non-exclusive, royalty-free, perpetual, worldwide licence to reproduce and deal with any material you submit to us by all means whatsoever (including, without limitation, in print and electronic format).

77. We may disclose your personal information to:
    (1) our employees, other members of the Petstock Group, contractors or service providers; and
    (2) suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes.

78. In the unlikely event of an investigation into suspected unlawful or improper activity, a law enforcement agency or government agency may exercise its legal authority to inspect the web server's records (e.g. in relation to hacking or abusive messages). For more information on how we collect and use your personal information, please refer to our Privacy Policy.

79. Petstock will send relevant offers and/or information from our preferred suppliers to our Members where we feel that information is of particular benefit or of interest to our Members.