Petstock Shipping and Delivery
Standard Shipping
How long will standard shipping take?
We aim to dispatch all orders within 2-3 business days, and orders are expected to be delivered in 2-5^ business days within metro areas. Orders are shipped via Australia Post from one of our dispatch locations.
Once your order has been dispatched, orders are expected to be delivered in 2-5^ business days within Metro areas. Regional destinations may take up to 7^ business days.
If your delivery has taken longer than 10 business days to arrive and you have received a shipping confirmation email from us, we ask that you lodge an inquiry directly with Australia Post.
Important note:
- We do not currently ship to countries outside of Australia.
- Order dispatch may take longer during peak-trade periods and major sales (including, but not limited to, Black Friday/Cyber Monday, After Dark, or Christmas). During these times, please allow 7-10 business days for dispatch.
- Some lines are only available from our Victorian warehouse.
- Orders shipped from Victoria into Western Australia may take longer than 7 days.
- Gift cards are shipped at a flat rate of $4.95 when purchased separately.
How much does standard shipping cost?
Standard shipping at Petstock is free for orders over $25.
- Orders over $25: Free shipping (major metropolitan regions only). If your delivery location falls outside of a Major Metropolitan Region, then your shipping fee will be calculated at checkout.
- Orders under $25: The shipping fee will be calculated at checkout based on your delivery location and the weight of the item.
Free shipping will automatically be calculated in your cart once the value of eligible products reaches $25.00 or more, and the total weight is under 80kg after all other discounts are applied.
Free shipping may not be valid with other discounts or offers and excludes gift cards and large items such as kennels, fish tanks, and cat scratchers.
Express Shipping
How much does express shipping cost?
The delivery fee for express shipping at Petstock will be calculated at checkout.
How long will express shipping take?
We aim to dispatch all express orders within one business day, and orders are expected to be delivered in 2-4^ business days within metro areas.
Regional destinations may take up to 7^ business days. All our express shipping is sent via Australia Post from our dispatch locations.
Important note:
- Some lines are only available from our Victorian warehouse.
- This service is only available to selected postcodes and will be determined by weight.
- Expect delays during peak trade periods.
- You can read the latest information on Australia Post delays and service updates.
Same Day Delivery
How much is Same Day Delivery?
Our Same Day delivery fee is dependent on your location from the participating store. This will be calculated upon checkout once your delivery location information is entered.
Our Petstock Same Day delivery service is powered by Doordash. Orders can be placed for Same Day delivery by selecting Same Day during checkout. Please ensure you enter a valid mobile number to receive tracking updates from the Dashers.
Important note:
- Same Day delivery is available between 10am – 4pm. Any orders placed after 4pm will be processed for delivery the following day.
- Not all Petstock stores are participants. You can check if your item is available for Same Day by adding your suburb on a product page.
- Please be advised that you will need to proceed to the address page to ensure your address is within the delivery radius.
Have more questions? See all FAQs about Shipping Delivery Timeframes and Options or Delivery Costs.